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Easy to use, wholesale customers love it. Would be great to be able to see the wholesale sales separate to the online sales for reporting and KPIs.
Does just about everything I could ask for, and the service is terriffic! Their email reply to me bounced and Ann went out of her way to email again to make sure I got the reply. Super easy setup, user friendly, and really fast integration. 10/10 would absolutely recommend!
Thank you for your kind review and for being a Wholesale Gorilla customer!
We downloaded Gorilla as it was recommended to us, but we had issues setting up the app. We raised issues with Shopify who referred issue to Gorilla for help. We have contacted Gorilla 3 times for help via various means and DEADEND. Not heard anything back. This seems to be a typical problem. So we are moving to another app, as if we have this much trouble when starting, the lack of communication with Gorilla will not work moving forward. UPDATE - TEAM GORILLA GOT BACK TO ME QUICKLY FOLLOING THIS REVIEW AND WERE VERY PROACTIVE AND HELPFUL. THEY RESPONDED TO MY QUESTION AND WERE VERY THOROUGH IN THEIR REPLIES. THUMBS UP TO TEAM GORILLA FOR THAT.
Hey cGPMAX Team. This communication issue is something that we are currently working to resolve and we are sorry that it has affected you and your business.
We have an e-mail on file that begins with "orders@" and will reach out directly today. I am open to taking some time to go over any issues you may have over a video call.
I understand that you may already moved on to another app, but we can at least communicate in some fashion to ensure that you did not incur any undue charges. If you are still open to the app at that point we look into solving whatever issue you may have run into. We believe that our solution is the best on the market and ultimately we want it to be easier for your business to succeed.
Bronson | CEO |Wholesale Gorilla
There are a lot of wholesale apps available and so choosing the right one is a difficult decision. However I went with Wholesale Gorilla after reading reviews on the shopify platform and also independent blogs and reviews. They have been absolutely brilliant at helping me along the way of set up and answering questions the same day.The set up process is actually quite straightforward but anything I was unsure about they took the time to help. I love the way my wholesale site looks the same as my retail site as I didn't want to lose any of my design. I would absolutely recommend anyone looking to start a wholesale platform to use Wholesale Gorilla. A big thank you to all the team but especially Clementine who has guided me every step of the way.
Thank you for your feedback! We're glad you're happy with Wholesale Gorilla and our customer service. We take pride in providing excellent service, and we're always here to help.
Support has been great as we get this set up! Seems seamless & easy to use. Wondering what took me so long vs setting up individual codes for every new WS signup!
Thanks so much! We're glad our app has saved you time, and we welcome you to try our our new chat support if you're ever in a pinch!
We just started using Wholesale Gorilla at konzuk.com. We were very impressed by their sales support (Thanks Clementine!) answered the 100's of questions we had regarding functionality. Their tech support (thanks Zach!) exceeded our expectations finessing the interfacing to match our brand. We have already enjoyed successful wholesale orders using the platform—noting its ease of use and simplicity. We definitely recommend this application.
These guys have the best support of anyone I've worked with from the Shopify app store. I can't thank them enough for their time and assistance to help make this program work with my site. They are rock stars. Give them a shot.
Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice ♀️
Can anyone get back to me?
Hi Jo,
I'm very sorry that your messages are still not reaching our team, and we appreciate you giving it one last try via this method. At this time, it looks like we've still only received a single message from you, which you sent our way on 2/18.
After reviewing your case, it looks like Clementine replied to that email after just a couple of hours had passed, and informed you that we hadn't received a single other message from your store; they're not in our Spam folder, or anywhere else -- they just outright aren't appearing in our inboxes or received history, so they've for some reason been completely unable to reach our Zendesk support system.
It looks like our best options moving forward would be to proceed as direct by support by replying directly to the original thread so that we could help out with anything needed, since that message had been successful in reaching us. We sent that message off on 2/18, but it doesn't look like we ever received a response from your side on that specific thread, and we've not received any other messages from your store elsewhere-- so it seems like we're right back to square one of your messages just not reaching us.
We are truly sorry for the trouble that you are experiencing with communication and are unsure why Zendesk is unable to intercept your messages.
We would still love to help out further however possible, and we're going to reach out via personal email right now to see if that has better luck in reaching you so that we can receive your replies and work anything out that is needed. Please keep an eye out for that message and be sure to check your spam folders; you won't have received any correspondence from this email address as of yet, so it very well could end up in your spam or 'trash' folders.
Also, we will be monitoring the review as the main method of communication for the time being; therefore, please update your review in a few hours if you don't see that message come through from our team letting us know that it didn't reach you, that way we can know to try a different contact method (we will check your post for an update around 3 PM EST). If you do receive that message without issue, please respond to it directly (not via a new email -- just send a 'reply' to that specific email) and we will continue to help out from there, hopefully with less hiccups in receiving your messages and getting help over to you. Thank you very much for working through this with us, and we look forward to assisting further very soon!
Bronson | CEO | Wholesale Gorilla
We've had this set up with our UK store for a while and it works well enough. There is some confusion we keep getting for wholesale customers because they have to use a different login url, and this has sometimes caused weird orders not attached to their wholesale accounts - and requires manually fixing with them. The reason I'm writing this review however is because of our recent experience the last month trying to get this set up in another store. We tried to get it set up the last 7 days - but there is no end in sight. This is because:
1. The install process is complicated - it shouldn't be (our theme already had it integrated, but their app keeps saying it's not installable)
2. The support doesn't respond - we've sent multiple requests.
3. The only email we received from support was to say that we just needed to uninstall and reinstall and it would work. So we did this - and it didn't. Since then they don't reply. We're looking for alternative options - you can't use apps that don't have good support - because this basically means you have no control of problems. We have wholesale customers waiting for their orders - but unless Wholesale Gorilla support starts to respond/ do something, we have been 'helpless'. Looking for alternatives to move away from this app as a consequence.
I'm very sorry for your negative experience! We try to make our install process as easy as possible, however some themes that have been customized or in this case are duplicates of a theme already running our app on another store can take more manual intervention by our team to get things up and running. We will definitely look into how we can make this process easier and less confusing in the future.
Also, I apologize for the delay in response times you experienced. We were unexpectedly short-staffed last week and in some cases we had longer response times than our usual goal of getting back to merchants within 1 business day.
Sorry again for the inconvenience. If you have any other questions or feedback please don't hesitate to reach back out!
I have been using the app for 1 year, was spotty at times, but held true. After changing themes we discovered ourselves that they are not compatible.. very disappointed. My app has been updating for weeks . Reached out for help 2 months ago when it started, and still not working. Customer Service is not available to help trouble shoot or offer solutions. But the $ comes out for the app..lol. It is easy to use but does glitch often and customers cannot see wholesale pricing. Lost customers over it.
Good day to you! We are happy to help with whatever may be going on between our app and your store. Just to bring this situation up to date, for some reason, that last message didn't seem to reach us, though we've had several quick instances of correspondence over the lifetime of our partnership. Additionally, The ticket we did receive yesterday was responded to within a couple of hours, with the update being completed within an hour of that correspondence.
If there is anything else we can do to assist you we are more than happy to help. So long as everything is working well and there is nothing else you need, if you could please update your review, we would be very thankful, as we've done the most to help out that we're able to help! If you need anything else feel free to reply here to ensure your communication gets to the correct team.
Bronson | CEO | Wholesale Gorilla