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This app is extremely unreliable and a complete pain, we would not recommend it to anyone serious in wanting to offer wholesale pricing. Everything we do something with prices it causes problems, it basically constantly fails to provide customers with discounted pricing, which is the whole point of the app, leading to frustration for both our customers and us. We will be looking to either open a separate store to avoid apps or see if we can justify shopify plus instead for a native solution. *update* Received an email advising this is likely isolated to my store but the same issues have gone on for months, i have also been told that a support ticket is opened to reach out to me but i have received no contact, only the reply to this feedback sent from the app store.
Hi again, just received your update. The email I sent you was to the account owner email address on file, it's the only one we have access to. Please have a look there and get back to me ASAP!
The customer service was very helpful, polite and quickly answered all my questions. This app is very user friendly and does exactly what you need.
All-in-all, Wholesale Club has been a good addition for us. It has most of the functionality we need to please our wholesale customers. We have had some issues with this app getting along with other apps or coding on our site. Also, it is frustrating that the only way to contact support is via email, especially when there is an urgent issue. However, with that being said, Declan and the developers have always been able to nail down the problem and get it fixed.
Have used their app plenty and it is really useful, their support email is very helpful and got my issues sorted, the only thing I wish they had was an automated way of importing price list updates so that we can get that done when new values are needed without having to do it manually but overall great product and very friendly staff
Our US store uses this app for our wholesale prices. We are extremely impressed with their customer support! Superb! Fast response with tailored solutions.
The Pixel Union team has been incredibly responsive, and eager to help me with my customization needs. I will continue to use this app because I see great benefit in it!
Absolutely fabulous support from developer. App is exactly what we needed to be able to finally offer wholesale and B2B.... Fully recommend.
Great customer service and does what we need! Going forward I wish it had more capability with other discounting bulk/tier apps so we could do promos with our wholesale customers. I also wish it showed the breakdown or ability to track a promo code/discount.
This app helps me to manage pricing discount structure for various customer types. It does the job pretty well. Especially it is good to know that someone is there to help you Emily and Patrick were very helpful and prompt to respond. I would recommend this app for sure.
it took a minute to get everything set up, but the support team was great and extended my trial. I'm a very happy customer!