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Kay was so helpful! She went above and beyond in helping us solve a coding issue by giving us clear instructions on how to go about resolving the problem.
Thank you for the review! Will pass this feedback along to Kay :) - Emily, Head of Support
Very fast and great support
I'm so happy to hear this, thank you for sharing! - Emily, Head of Support
This app has and is very useful for our store because it opens up functions that Shopify doesn't offer naturally. We have been using this app for over a year, and every time we run into issues or have questions, they have always helped us out.
With chat integrated into their app, the response time is quick and professional. I recently got help from Kay about their product visibility feature, and I can't wait to get started and explore how we can best utilize this additional feature.
Thanks for sharing your experience using Wholesale Hub to run your wholesale business. I love to hear that you've enjoyed our Live Chat support, and are getting started with taking advantage of our Product Visibility feature for built-in access control.
- Danny, CEO
I highly recommend the app and customer services are 10 out of 10, Sara was very fast with a friendly response
Thanks so much for using our app for 5 years! I'm glad you had such a positive experience with our support team :) - Emily, Head of Support
Top Marks for Alex, he helped me with the net terms features and provided excellent answers to all my queries
Thank you for this review!! I really appreciate it :) - Emily, Head of Support
Terrible support. I've submitted multiple requests to the support team, as I keep getting an error from the app saying that
"Install error
There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP."
No one gets back to me. There is no live chat. It's been so long since I have submitted the request and I can see on the admin panel that they haven't even logged in, to check out the issue!
Hi - I'm sorry to hear you're having trouble getting in touch. We responded to your message yesterday with a fixed install, I believe our messages may be hitting your spam inbox. Please have a look there. Additionally, we do have live chat support, so please open your app and chat with us ASAP - we are online right now. Thank you! - Emily, Head of Support
Very easy to use and excellent support!
Thanks so much!! - Emily, Head of Support
amazing application !!! Thank you very much and your customer service is amazing very fast response !!!
Thank you so much for the review! - Emily, Head of Support
I shopped around for a while before choosing the app we wanted to use for B2B. This app covers all areas that we needed and is easy to set up. The response time to my many questions has been very fast. Thank you Kay for all the help. Even being in Australia the response time was quick. I feel confident in sharing the B2B access with our wholesale customers now. I would recommend this app to anyone wanting to sell wholesale without needing expensive software or Shopify Plus.
Wow thanks so much for this glowing review. I'm so happy to hear you chose us! - Emily, Head of Support
Great app. Does exactly what we needed but more than that the support is unparalleled. I really can't express my gratitude enough to the team for getting my stores up and running with customization.
I'm so happy to hear this, thanks for sharing such great feedback about my team! - Emily, Head of Support