B2B Wholesale Hub

THE BEST SUPPORT TEAM WE'VE EXPERIENCED YET!

We initially had some issues with getting the Wholesale Club app to work, but found out that this was due to some old apps we had uninstalled. Through the fantastic support team at Pixel Union they identified some code leftover from several apps that we had previously uninstalled which were interfering with their functionality.

Their team not only identified the cause of the problem, but when the support teams from these other applications did not respond to help remove their leftover code, the Pixel Union team helped us to remove the code and get the application functioning! We were SO impressed.

Thank you to the Pixel Union support staff for providing us with such excellent service. We're very happy with your support and look forward to growing our wholesale business with your amazing application!

We are a new company with very little website experience. I have built our site myself and believe me when I say I "googled", "youtubed" and "read tutorials" along with pulling my hair out all the way through it. I lead with all that to say I was at a loss as to what Wholesale App I needed. I downloaded a couple and when I say this one WON hands down I am not blowing smoke!! The others were very confusing on how to load products and price. This one was "simple" enough for even this Mom to understand. If by chance it wasn't (which it is) I would still recommend because of the Fabulous Support. I email with a laughable question and get an immediate response! Most of the time they have fixed it for me along with directions of the changes that were made. I am very grateful for the patience and speedy support. For someone who doesn't speak tech lingo Supple Apps has made me feel like a genius and our store is running at 100% We are so pleased our next app to download from them is going to be Buy One/Get one!

I am at the early stages and developing a sales model for our process. What I liked about this app was that it seamlessly blends the retail experience in with the wholesale experience, so that a customer could in theory move from one to another with no change in experience. Equally I can move a Wholesale customer from one set of prices to another by simply changing a tag. A customer is tagged and all of the pricing on your site shifts to reflect their particular pricing - so change the tag and you change the pricing - Very Easy! The volume discounts offered allow me to work across both retail and wholesale to provide volume incentives and I am about to try their net terms option - again making it easier to work with wholesale customers. The Orbit team have been quick to get back to me. I am still learning but the benefits above were enough to swing it for me. I have asked that the team provide greater options for shipping allowing me to provide it after a certain spend, for different types of customer, so that I can further incentivise purchase behaviour. I hope that this will come in the future. My challenge with the apps have been to work out how to use bundles with this app, because they all want to control the cart. The solution I found was to select a bundle app which creates a product and thus is not competing with Wholesale Club for control of the cart - bundle kit seems to work well in this regard. If you like what I have found out - give it a go!

Been using the app for about a year. Not a fan of email only support, but since the instant chat was introduced the customer has been great!

FYI B2B a great addition would be if the discounted prices applied automatically when placing orders on the admin side.

but I'm loving the app overall

Great support and response. The app is easy to use. 100% recommended for wholesale setup without the need for a separate portal.

We needed an app to offer wholesale discounts, easy to use, and we have found it! It offers more than we need at the moment but there are a whole of possibilities on there. I would also like to highlight the customer service. We asked for a few changes and the response was awesome. Fantastic attention!

If I could give more than 5 stars, I would. Luc and the entire Supple team have been incredibly amazing to work with. Their customer response time is quick and their approach thorough. They helped us with some very unique issues and had everything running in time for an important customer announcement that we needed to send. Despite our persistent requests, they were always friendly and patient, willing to get us exactly to where we needed to be. I would recommend any app by Supple and have even transferred over several of mine just to be able to work with this team. Far exceeded my expectations and the service of any other wholesale app; the frustration they saved is worth the extra cost for implementation if you have an unique needs at all.

Flexible and useful app for customer segmentation and custom prices workflows. Great support as well!

The only app that can support my needs for my website and my POS installation. I have multiple level of pricing for my customers so with this app I can show the right price to the right customer. The support is also really helpful and support my theme change and corrected every bug that we found.

Live Chat customer service is incredible. They have the right knowledge on time to help us. Worth the time spent on chat.