Rezensionen (753)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 86 % der Bewertungen sind 5 Sterne
  • 6 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 6 % der Bewertungen sind 1 Sterne
26. Juli 2023

I implemented the Wholesale Club app a few months ago, and I must say, my experience has been incredibly smooth. While setting up the app, I did encounter a few initial challenges, but the team behind it was exceptional - patient and always ready to help. (shoutout to Paige and Jack!) They addressed all my questions with grace and even provided clever workarounds to suit my specific business needs.

Managing special pricing can be quite complex, but this app has truly simplified the process for me. It has become an invaluable tool, making it effortless to train my staff on onboarding new customers with special prices. Moreover, I am delighted that the app doesn't slow down my website, as I've had nightmares when I was previously working with WooCommerce.

The Wholesale Club app is a straightforward yet powerful solution that has saved me from spending hundreds of dollars on other alternatives. I am thrilled to have discovered such a reliable and budget-friendly solution. It has made it easy for me to switch my wholesale customers to be able to purchase online instead of having to manually process POs and deal with countless errors in data entry. I highly recommend it!

Rubenstein RB Digital Inc
Kanada
6 monate mit der App
Orbit hat geantwortet 28. Juli 2023

This is one of the most thorough reviews we've ever received. Thanks so much for taking the time to share your perspective and experience of our app and our support team! It really means a lot to us! - Emily, Head of Support

27. Juli 2023

The app works great and meets our needs. Customer service is also a big takeaway. They respond within a few minutes and have made the resolution to all our requests within 24h to 48h. I would highly recommend them.

Jedds Bird Supplies
Vereinigte Staaten
Mehr als ein jahr mit der App
Orbit hat geantwortet 31. Juli 2023

Thanks so much for sharing this!! - Emily, Head of Support

5. Oktober 2023

This app is absolutely amazing if you are planning to combine your normal and wholesale store together. The price is very worth it, if you take a look at the code. The support is amazing. Kay helped me very fast and directly fixed my question. It is a very easy to use app that integrates perfectly within a store. I would definitely suggest this app to anyone who is looking for a good wholesale app. Stop wasting money on other apps and just go for this one.

Hitachi Store
Niederlande
3 monate mit der App
Orbit hat geantwortet 10. Oktober 2023

Wow thank you so much for this glowing review!! Knowing you've had such a positive experience means so much to me! - Emily, Head of Support

27. September 2023

The support team on this app is unbeatable. They are so helpful and happily took care of our concerns within the day. We are extremely impressed with Kay and the entire Orbit/Wholesale Club team. Would highly recommend.

Chez Gagné
Vereinigte Staaten
Etwa 7 jahre mit der App
Orbit hat geantwortet 3. Oktober 2023

I'm so glad your time using the app has been such a pleasant experience! Thanks so much for this review! - Emily, Head of Support

10. Juli 2023

I have received assistance today from Kay with some questions regarding functionality with B2B Wholesale Club. Her support was amazing and she was able to assist me easily and went over and above to fix my issues - truly appreciated. Thanks

Hair and Beauty Solutions
Australien
Fast 3 jahre mit der App
Orbit hat geantwortet 10. Juli 2023

I'm happy to hear this, thanks so much for sharing! - Emily, Head of Support

18. Juli 2023

great app and excellent customer support. Alex was quick and knowledgeable. I started the conversation one day, and finished it the next, it wasn't more than a minute before i had a live agent.

EO Products
Vereinigte Staaten
Fast 4 jahre mit der App
Orbit hat geantwortet 24. Juli 2023

I'm so glad to hear chat was helpful to you! Thanks for sharing :) - Emily, Head of Support

24. Juli 2023

good app, customer support has gotten significantly better over the last year. keep up the good work.

LaBellePerfumes
Vereinigte Staaten
Etwa 5 jahre mit der App
Orbit hat geantwortet 25. Juli 2023

Wow it means so much to me to hear this, thanks for noticing the hard work we've put into providing excellent customer service <3 - Emily, Head of Support

17. August 2023

This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have confirmed this is a limitation of the app and have no timeframe for resolution. If you are a retailer who sells internationally, don't waste your time on this.

Lumiere Equestrian
Australien
Mehr als 4 jahre mit der App
Orbit hat geantwortet 18. August 2023

Hi there! I'm so sorry to hear you're frustrated with our current incompatibility with Shopify Markets. This is something our Product team is currently investigating to find a solution for. We'll be sending you a follow up email this afternoon with more detail on that, please make sure to check your email! In the meantime, I truly appreciate you sharing this feedback, it means a lot! - Emily, Head of Support

22. August 2023

This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.

Copricap Wholesale
Deutschland
21 tage mit der App
Orbit hat geantwortet 24. August 2023

I am blown away by this review!! Thank you so much for the kind words! - Emily, Head of Support

12. September 2023

5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!

Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.

Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)

Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!

Thanks again guys & God Blessed!! :)

Hippy Mood
Vereinigte Staaten
8 tage mit der App
Orbit hat geantwortet 15. September 2023

Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support