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If you migrate your website from Volusion and are frustrated that Shopify does not provide the same wholesale discounted prices as Volusion for your B2B business, the Wholesale Club is definitely the app you should add to your Shopify store. We have used the Wholesale Club app for over two years without any problems. I highly recommend it.
Thank you for being a customer of ours for over two years, that's so great to hear! - Emily, Head of Support
Our buyer clients so far have called it easy to use, intuitive, and are excited about the new option.
4/5 because we had some early road bumps with set up but were pleasantly surprised how quickly Emily resolved (where Kara the first day or two was unable to help) and gave us some concern.
We ran into somehow the monthly subscription not starting so that paused features but didn't say why, if you have been on the demo and it's not live - check that out. It sounds silly but there was no alert even when the theme was published so we ran around in circles for a bit wondering why our test account wasn't showing the discounts.
Now we have it all going like clockwork. We've only installed a week ago, so far working well - will try to update good/bad over time once clients have more time to use it. I'm hopeful that now that we're live the speedy response time during business hours continues if anything comes up.
A lot of apps have step by steps for turning on various features and understanding functionality. Supple Wholesale Club doesn't have anything like that but with they will explain it to you over email with a bit of patience.
The group is based out of Canada on PT so if you're east coast early morning give it a little bit of time.
The Supple team is amazing, very fast and helpful response. The app is awesome, we have researched all existing wholesale apps in Shopify and eventually, we choose Supple! We need to follow up every order with the customers after they send order on our website, the Supple app (plus Net30 add-on) is our saver!
Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time.
4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices.
5 stars for the support team (thanks Declan) :-)
Highly recommended!
Cheers, Paul
Feature wise the app is great, however, the lack of compatibility with Shop accounts is a massive drawback! We have reached out to support for an answer on whether this issue will be resolved and have had no response. Pretty disappointing because otherwise the app is great.
I'm sorry to hear you've been having trouble getting in touch! Looks like we responded to your message the same day you sent it. Can you check your spam folders? I've just sent you another email now as a follow-up. Hope to hear from you! - Emily, Head of Support
We use this app to manage orders for the wholesale side of our business on a clone site. It is easy to setup/use and offers us the net terms and minimum order functionality we need.
Super happy to hear this! Thanks for sharing :) - Emily, Support Lead
This app has been an excellent fix for all of our wholesale needs. The developers have also gone above and beyond with their customer support. I highly recommend this app!!!
Great customer service and very quick to get any questions answered or hop in the backend of our site to fix any mistakes I made during the install.
Can't recommend enough!
Thank you so much for sharing, I'm glad you're having a good experience so far! - Emily, Head of Support
Couldn’t be more pleased with my new app or the great service from Supply Apps! Highly recommended. And after a few weeks of back and forth with questions I had the support after the sale is superb. So grateful for this awesome new tool! Bravo!
What happened to this App????? This App used to be good. Now it's glitchy and customer support is slow and unresponsive. We continue to have recurring issues where the Wholesale discount does not apply and can't put through Wholesale orders for days! Customer support is saying that they sent replies but it's false and frankly, the replies are not even helpful in resolving the same recurring issues. Very disappointing.
I'm sorry to hear you haven't received our emails! We sent you 2 responses this week that we didn't receive replies from, please check your spam folder to ensure they didn't get missed. We sent you another reply now, please respond ASAP! Thank you :)