B2B Wholesale Hub

Supple support is always willing to help, and their support is always quick to respond. I have been very pleased with this app and the features it has provided.

I wish I could give this 0 stars. Worst app I've ever used. So not user friendly at all. So confusing even for someone who uses computers for 12+ hours 7 days a week. The customer support is crap. It seems like they just whipped this up over night, didn't even test it, and launched it.

We needed a solution for wholesale pricing on POS Channel, and this Wholesale Club can do very nicely and well integrated. I'm only giving it 4 stars as we originaly wanted to use it for our Online Shop as well, but it does not work with our theme. So we ended with another solution for that part.

For weeks we have sent in request on this not working. We were told you can not tag more than one program to an account. So we changed this still not working. We also purchased their other app for BOGO sales same issues. When are you going to fix this!!!!!

Problems encountered :

- (1) Website load speed decreased after implementation
- (2) It only works if you look in the shopping basket. Example : If you have a normal price on your website for 200 euro, the client will only find out what his price is, when he goes to the basket. If you have for example 1000 products.. the client must add each product to the basket in order to find out it's price!!!

Quite disappointing, and a huge waste of time.

So we installed this app, to integrate with our trade store, but the most basic feature are not in this app.

We paid $100 for the additional feature of adding discount for bulk orders, however, this does not work per collection... It only works for the whole store, so you can't separate your catalog at all. (This is actually quite funny, since by default, you can offer automatic discounts to customers based on specific collections or products in shopify...)

We then paid another 100$ for the feature of adding discounts to tagged products. However, this ran into severe issues, and it bugged out the app, since our customers have different tags based on which brand they have a trade discount for.

The support overall is also extremely slow, we purchased some themes from them, because they look great, but they are quite a few issues each time, and theme support is even slower!

It can easily take up to 5 days for you to get a reply about an issue, which just results in a crazy amount of lost time for apps or themes that don't work.

Good App, so far I'm still in the testing phase. The support is very good although I would like little faster response. Congratulations Pixel Union.

At first glance this app is perfect. Once implemented however, it's not working as expected. The tagged customers see their discounted pricing, and minimum order requirements are working, but the total calculated order price still reflects retail value in the cart and at checkout.

Maybe I'm missing something obvious and this is an easy fix, but the support team isn't getting back to me and my wholesalers cannot place orders.

I hope this get's fixed so I can update this review, but in the meantime I can't give this more than 2 stars. One star for the potential of this app, and one for their initial customer service response time.

No free of cost support, if you have a store with a huge amount of product, the app don't work and have a bad Performance.
Advanced Support costs you 90USD, additional functionality also only available on additional cost. Bad service but a lot to pay before you can be testt it is working or not.

Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.