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Excellent App! Not only is the customer service extremely responsive, the app was the perfect solution for allowing me to set different pricing levels for retail consumers along with multiple levels of wholesalers. The real deciding factor for me when purchasing this app over another very popular one that i tried was the fact that this app better utilizes and expands on the tagging and discounting capabilities that exist in Shopify so that your inventory data can still sync seamlessly with your inventory management and accounting software, which is not the case with other apps that tie you completely into them.
Our company has been using pixel unions wholesale club app for about a year now for our business. We receive approx 80% wholesale orders and offer a multi tier volume oriented wholesale program. The app has meet our needs in this area fairly well.
I asked the world of this app, and I got more than expected. We had some very specific trade pricing requirements for our website - some customers getting some discounts on some specific products. It took a while to get it all set up correctly (1,500+ SKUs!) but we're very happy with the results.
The only place that this didn't quite work was when combining it with other kinds of discount apps such as bundles ad 3 for 2 type deals. But this was not a dealbreaker and Wholesale is still the best solution for our store.
Many thanks to the support team!
Do NOT get this app unless you are ready for a bumpy ride. Customer service is slow and very unresponsive. If it does not easily connect with your theme and you are having issues, prepare to lose sales. Would not recommend!
Hello! Looks like we have been waiting on a response from you since our last message on Oct 3rd. I've sent you another response now, please respond to me ASAP! Thank you! - Emily, Head of Support
This app has been working well for us so far. The level of customer support is outstanding. Marius provides fast support and have helped me implement some customizations. I highly recommend this app and their customer support.
We switched to Wholesale Club after struggling with the lack of features in the Shopify Plus Wholesale system. Rob C provided amazing support and installation was done in a professional way. So far Wholesale Club has worked great!
Works well for my needs. I use the Quick Order Form and Net Terms add-ons. Customer support is timely and helpful.
Glad to hear this, thanks for sharing! - Emily, Support Lead
Working well for us so far. We ran into an issue where we needed to apply two different discounts to a customer and had to get the Custom Prices add on for it. Ran into a tech issue with the CSV import not working with a CSV file and had to use Google Sheets. The support team was very responsive and solved the problem for us quickly.
If you need a setting for wholesale customers, Pixel Union's Wholesale Club is the answer. Great features and nice service! Highly recommend.
Thanks so much for the kind words! - Emily, Support Lead
Absolutely awesome app and team of support. It’s fundamental to our business, to be able to offer wholesale and wholesale prices when a customer logs in. Support is perfect for any questions..... one of the best apps.