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Great support when you run into trouble.
I feel very at ease knowing that I will be able to respond immediately.
I really hope that the processing after the decimal point will be the same as Shopify's rounding. I look forward to it.
I'm so glad to hear our support makes you feel at ease! We're always here for you :) - Emily, Head of Support
We've been super pleased with our experience with Supple and the Wholesale Pricing app. We were in a really tough spot after the app we were using broke after a recommended update...even after one week they had still not fixed it. We saw Supple's app and decided to give it a try. So glad we did! Within hour of contacting them we were up and running! It's so customization and they are so responsive. Everything works beautifully and it had been a literal life saver! Thanks!
Extremely helpful customer support and quick to resolve any issues we had.
最低数量の設定、数量以下で発注したときの注意表示の設定など、素早く対応してくれました。大変感謝しています。このアプリがなければ私達のビジネスは進みませんでした。このアプリを作ってくれてありがとう。これからもサポートよろしくおねがいします。
Happy to hear it!! Thanks for the review! - Emily, Support Lead
Love using this app, the one time charge for the extra tools and abilities are more cost effective than other apps, but more importantly, even when communicating via email about any issue or problem they still are very quick and detailed in the responses.
I have bad experiences with other companies when trying to get directions on what to do to fix something and Supple is quite prompt in my dealings with them! Thanks supple keep it up!
Fantastic app and fantastic customer service! Very responsive and a pleasure to deal with - thank you Marius!!
This app works well, and the support staff was very responsive and helpful to work out kinks that were specific to our theme and checkout.
Important to note that the theme works with Cart Type: Page, only.
This review isn't about the app. You can find many reviews about the app (thought it is excellent). I want to review the company and their customer service/tech support group.
See, any company can be great when their app self-installs and you never have to ask for help. But Pixel Union excelled over the past week at getting me up and running. Many things about my installation weren't straightforward: my theme is old and heavily modified, so they had to custom-install widgets for me, which they did quickly and without complaint. And when I asked questions that they'd already answered, not once did they tell me that they'd already told me. They just answered again, in a different way.
Every interaction was friendly, thoughtful, and moved me closer to being able to drive this part of my store. I wouldn't be offering to let my wholesale customers get in there yet if it weren't for the confidence I feel in the job they've done and the support they've given me.
If there were six stars available, they'd get all six.
This app works as described. I also required some customizations to be made and their support staff was very helpful and quick to make the changes.
Thank you so much for sharing!! - Emily, Head of Support
I have't been using this app so much but it seems really good with our theme (Athens)
but i got help installing everything by the support, Jack was really helpfull and professional!
We're happy to hear you are all set up and ready to go! Thanks for using Wholesale Club - Jamie, Product Manager