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The support has been great! It's been quick and helpful. The app also works as it says which is great too.
Do not use this app or buy any add-ons. (1) They would calculate all "log-in" members as "wholesalers", and no way to resolve this. (2) Your discount inbox will disappear because this app would create "draft orders" for the "log-in" members. This has given me the energy to come to hear and say thank you for wasting our money.
Hi there! These issues listed are features of the app that can absolutely be adjusted. We've sent you an email with more information, please have a look and follow up with us when you get a chance. Talk to you soon!
The app is good, the only issue is we have not been able to oppen the app, it is very hard, it send an error that reads as follows: saso-www.herokuapp.com closed the connection unexpectedly.
As told, the app is good, but we have not been able to use it for the last week or so, sent an email to support got no answear...
I added this app last week. I've been trying to get someone to return my email from 4 days ago. There has been no response. At this point...which is...I spent a lot of money and literally no one is responding to me for the last 4 days....I wish I could give it zero stars.
Hi there! We received your message on this past Saturday and responded within a 2 hour period. Please check your spam folder to ensure the email did not get lost. We have now sent a follow-up just to be sure. Talk to you soon!
Unfortunately, it appears that this wonderful app is no longer as good as it used to be. Many changes in the last two months have been causing long delays on fixes and many more issues. I'm jumping out
These guys have been awesome so far. Quick response times and they are very helpful with small customizations that I have asked for so far. Great service
Great App, and great customer support. Very helpful, and in a reasonable timeframe too.
This app solved the issue of needing to have different price levels for various customers. We used this app in conjunction with an auto tagging app so our customers are automatically tagged when they create an account. Once logged in the see their correct prices using the Custom Prices part of this App. Custom and Technical support has been very good. We are very happy with this app and solved our issue of needed at once various customer levels of pricing on each item on our store.
Thanks so much for sharing! Happy to hear it :) - Emily, Support Lead
I used to use a different app and had to pay for a manual integration update for the app, whenever I upgraded my shopify theme which added up quite a bit over time and was stressful. As this app is part of the Pixel world, it integrates effortless with any upgrade I do on the Empire theme. So now I am not missing out on new features of the theme, or have to wait for the app developer to integrate the app back into the new theme. It has the same functionality than the other app I used and works without a flaw. Super happy customer, that made my life so much easier.
Thank you for choosing Wholesale Club and being a part of the 'Pixel world'. We're thrilled to know that you're a super happy customer! We're here to make your life easier.
Jamie, Designer at Pixel Union 🎉
Nice app for wholesale but the sync speed is too slow (we have over 10k SKUs and it takes days to finish syncing). Hope they can somehow improve the app performance. Also, it would be great if they provide better theme integration support.
Thank you for reaching out. Our development team is currently investigating this for you, and we've sent you an update today about the progress. Please get back to us ASAP, thank you!