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The B2B Wholesale Club app is pretty straightforward, and offers us the ability to apply discounts with different tags, which is just what we need. What sets this app apart from others is the customer service.
This past week alone, I have been on chat with Alex numerous times. The patient, understanding, efficient service I received on each occasion is unlike any other. Alex navigated my questions about this app (and others due to compatibility) with experienced swiftness and was able to tell me exactly what I needed to do to ensure they could fix something on their end. I asked if I could please provide feedback, I am THAT impressed with the customer service I received. Shout out to Jack too, who followed up through email. Thank you!
Wow this is such a sweet review, thank you so much for leaving it!! I really appreciate the kind words you've shared about my team. It means a lot to know our support is providing such value. Thank you again!! - Emily, Head of Support
After trying a few other wholesale apps that were full of glitches or did not work with inventory trackers, we were about to give up and just do a separate website for wholesale. We tried this as a last resort...The setup was easy, super fast, and the support has been amazing. We look forward to using this app for a long time to come.
I've been using this app for both my websites and it's a game-changer. Rob just helped me install (and even customize) the Quick Order page and my customers love it! Thanks Pixel Union!
This is amazing to hear. Thanks for sharing your experience! - Emily, Support Lead
I have been using this app for a while and whenever we have an issue or need increased functionality, the support team get back to us quickly and efficiently and in a very friendly manner. Would highly recommend.
I needed some quick assistance troubleshooting some installation issues with B2B Wholesale Club. The live chat had an agent right away (Alex) and they were extremely helpful and friendly. They helped me through each step until we got the issue resolved. Great customer support!
So happy to hear you've been enjoying our live chat feature!! - Emily, Head of Support
Easy to use app that has worked well for our business. Customer support is great– the team has been quick to respond and help solve any issues.
I really appreciate you sharing this! Thank you! - Emily, Head of Support
Highly recommend this wholesale app. Never have issues and the customer service is top notch!
Wholesale Club has been very good and straight forward for setting up and streamlining out B2B. There are a few more custom discount features that we'd like to be able to use but we communicated this to the Orbit team and they seemed to seriously consider them for future addition.
The customer service has been great! Very fast to respond and sort out any bugs.
Thank you so much for this review! I am glad to know that our desire for feedback and opportunity to grow is clear to our merchants :) - Emily, Head of Support
This app is everything I wanted for my wholesale customers. I love the one-off fees, makes monthly bills better!
The support is fantastic, really quick to answer and sort problems.
Thank you Supple!
Very happy with their service & support. Recommend to anyone needing a Wholesale part of their site!