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Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.
Thanks for reaching out. While our ticket history with you doesn't show a requested refund, we have now processed the full refund on our end. We have followed up via email with more details, please check your inbox!
Not like wholesalify, these guys are so supportive, ROB followed up with me for 2 days and supported me in a very professional and accurate way and he saved my life since the app can apply a discount on the compare price things we want it in the B2B business and wholesale, I totally recommend the app and its working perfect with a specific customer segment in our customer database! Thank you so much, guys!
Wow I'm so glad to hear this positive experience!! I will definitely pass this feedback along to Rob :) Thanks for sharing! - Emily, Head of Support
If you're reading this review and looking for a wholesale solution for your store, stop looking and install B2B Wholesale Club.
I have tried several other wholesale solutions and the features that are included with this app, including the incredible customer service, make B2B Wholesale Club stand out from the crowd.
I can't wait to keep building on our wholesale program using this app.
Thank you so much Vince!! - Emily
Jack was super great at helping us set up our new account including customizing it for our needs! Great set up experience.
Thank you for leaving this review! - Emily, Head of Support
The team is very responsive and happy to help with any issues with installation. The process itself took very little time and the functionality is just right. We actually use the app in conjunction to membership apps to offer custom pricing.
Thank you for sharing this!! It's great to hear the setup was easy for you. - Emily, Head of Support
Thank you Alex in support! I'm not someone for this kind of thing, and you helped me in a few min. to fix everything! Great App cant wait to get started!
Thanks for taking the time to leave this review! - Emily, Head of Support
Such great and easy functionality. The support is what makes this app great- the team at Pixel Union did a fantastic job helping get set up and ironing out kinks in the theme. Phenomenal support and aid. THe app really powers up the store and makes our life easier.
I am so glad to hear this! Thanks for sharing your experience. Happy we could help :) - Emily, Support Lead
Kay and team are so prompt with answering any questions/sorting out any trouble we have with our set up! It's nice to know that we can always ask for help :) Looking forward to exploring the full potential of this app.
I'm so glad you've had such a positive experience so far, thank you for sharing! - Emily, Head of Support
What a great APP. And what great service!! We've worked with Supple for other APPs in our stores and they've always gone above and beyond to give us what we need. When our new client needed a wholesaler/dealer APP, we were pleased to see Supple had one in their products. Click. Buy. Installed. 30 minutes later, 1000 individual products tagged and ready for Dealer/Wholesale purchase. Whether you have 1 dealer or 1000, this is your APP. And for other powerful APPs, Supple is your partner. Thank you Supple! - Pro Sites
Set up was quick and easy. Jack at support was very helpful and quick to help me optimize my site. Thank you.
I'm really glad to hear the setup was so easy! Thanks for sharing :) - Emily, Head of Support