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My recent experience with the B2B Wholesale Club app has been spent troubleshooting a small bug with their support team. Kay gave me quick and pleasant responses and was able to determine our issue and implement a solution within just a couple of email exchanges. Hopefully, we won't experience any more hiccups, but I know if we do, we'll have a speedy solution. Thank you!
Thank you so much for this review! We're always here to help :) - Emily, Head of Support
This app is easy to navigate, set up, and works great. Support, when needed, has been super responsive and helpful.
Thanks so much! - Emily, Head of Support
In terms of the app, it was a bit confusing at first on what I was able to do, but the support has always been fast and informative. There's proper explanation of the issues and how to resolve it.
I'm happy to hear you were able to get your concerns resolved through support! It means a lot to me to hear how helpful my team has been :) - Emily, Head of Support
Installing the app and simply duplicating the theme allowed the sale prices to be displayed on the product list page and made the payment settings smooth, which was very helpful. The ability to set detailed discounts for customer tags and collections, as well as add extra fees such as shipping, felt highly versatile. Even when a minor error occurred, contacting support for investigation and correction made the implementation smooth, and I thought it was very good.
I really appreciate you taking the time to leave this review, the detail is so kind! Glad to hear it's been such a positive experience for you! - Emily, Head of Support
We have been relying on Wholesale Club for several years with little to no issues. I am particularly grateful for Orbit's support team. Multiple times now I have reached out and Kay has responded and gotten me the help I needed quickly and professionally.
Thank you so much for using our app since 2022! - Emily, Head of Support
This app is great for automatically discounting for your wholesale customers! Customer service is great across both apps we are using in our store.
Thank you!! - Emily, Head of Support
Response time with questions is amazing! Worked with me until I was completely satisfied with the result I needed.
Great app. Great customer service
Oh I'm so pleased to hear this. I really appreciate you taking the time to leave us a review!! Thank you! - Emily, Head of Support
Product works as described. The Support was fantastic and quickly resolved an issue we were having on our site.
Thank you so much!! - Emily, Head of Support
Works well and support is responsive as needed. WIth 3 years experience is=t has certainly served its purpose with ease.
Thanks for using our app for 3 years! We're happy to have you :) - Emily, Head of Support
Great support when you run into trouble.
I feel very at ease knowing that I will be able to respond immediately.
I really hope that the processing after the decimal point will be the same as Shopify's rounding. I look forward to it.
I'm so glad to hear our support makes you feel at ease! We're always here for you :) - Emily, Head of Support