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We have been using this app for 2-3 years and so far we never have issues. Recently we ran into something that could very well be shopify related and not an issue with the app. Just to confirm there weren't issues we contacted wholesale app with our issues and they responded rather quickly (twice in one day). They looked into the issue for us and assured its most likely a random issue with shopify not always working correctly or user error on the customers end. Out of 11,000 customers, we are having issues with maybe 4 so this is most likely not a wholesale app issue. Great customer service either way.
The best wholesale app. They have awesome support, always help us with any request
We had a problem that was tracked down to an issue with this app and it was resolved very quickly. The support person responded to our first email very quickly – within only a few hours. Then as soon as we gave them collaborator status they resolved the problem also within an hour. Amazing service. Highly recommend.
Thanks!
Thank you so much!
Great customer service and a great app! There is nothing like it out there and made my wholesale site even stronger!
I found the response time was good...and Rob was really helpful even though it wasn't clear why I was having issues, he continued to investigate until he found the problem...Excellent service.
Thanks for sharing! I will pass this along to Rob :) - Emily, Support Lead
I have been using them for about a year now for my trade accounts and it works great! It's really easy to use and setup. They also have amazing customer service and support.
Our company is a furniture wholesaler and doesn't do online sales, but, still need show prices for selected customers. This app just perfect for us. Very professional and fast service. Thank you guys!
update: Been working with supple for 6 months now, they rock.
Super responsive, knowledgeable and helpful!
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So far so good!
App makes a complex wholesale operation easy to run. They've thought of lots.
Been in touch with their support department quite a bit, asking questions. They're always happy to help and very responsive.
Thanks Supple!
Pete
We've been using Wholesale Club for about 4 years now. In short, it's amazing. Simple to use and get operational on your site. The main factor for using Wholesale Club over the Shopify wholesale sales channel was its functionality, allowing you to run wholesale or special pricing on your current theme with a simple tag for certain customers. We're mainly a wholesale business, so it's been a game changer. In addition we love the functionality to apply custom prices to specific products.. this is especially helpful if your margins vary from SKU to SKU. Thank you Rob, Sara and entire Pixel Union team!
I used to have a system for retail and a system for wholesale.
But it has been very difficult keeping track of inventory and ship dates due to the two systems pulling from the same inventory stock. Now that I have wholesale and retail both on shopify, the inventory and the orders are all in one place. I have another app to sync to quickbooks for complete accounting, and another app to sync to shipstation to keep track of shipments.
This app has made it easier for my wholesale customers to quickly order online and it has reduced my workload a ton!