Avaliações (791)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
6 de abril de 2023

The Wholesale Club app is the right app we need for our business. The Customer help team is very proactive in addressing your issues. Thank you team for always being so helpful!

BL Lashes Korea
Coreia do Sul
Over 3 years usando a aplicação
Questão respondida por Orbit 11 de abril de 2023

Thank you so much for this review! - Emily, Head of Support

12 de agosto de 2021

Great app we have been using for 2+ years now. Very responsive customer service. Wish they could assist a little better with other 3rd party apps, but i do understand the limitations of the apps communicating with one another on SFY so cannot blame them for it, hence, while it will remain a 5-star app. The few times we have needed assistance they have been there to assist. And the price is very affordable compared to the competition. - great if you want to apply wholesale pricing on draft orders especially. and very simple to use excel to update wholesale price as needed

HTM Lighting Solutions
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Orbit 13 de setembro de 2021

Thanks for this review. Third party apps can definitely be a challenge, but I appreciate your understanding! Glad to hear everything else went smoothly. - Emily, Support Lead

12 de novembro de 2020

Very happy with this add on. Big time saver for us and a seamless experience for our customers. Highly recommended.

Storex
Canadá
Over 3 years usando a aplicação
22 de julho de 2020

amazing app and even better customer service!! The app works flawlessly and any small custom revisions are made for you free of charge by their amazing service team.

Rankin Warehouse
Estados Unidos
Over 3 years usando a aplicação
Editado a 26 de setembro de 2023

Had to contact Orbit as we needed a bit of help with the re-install after a Theme upgrade. Enter Kay who was fantastic in guiding us and also super proactive in suggesting a couple of little tweaks to the layout and net terms checkout. Response / turnaround time was really quick, totally 5 star service.

Ailera
Reino Unido
Over 3 years usando a aplicação
Questão respondida por Orbit 19 de janeiro de 2022

Thanks for your feedback. We're in the process of re-evaluating the upfront costs of the feature add-ons, so I appreciate you sharing your thoughts! - Emily, Support Lead

Editado a 20 de setembro de 2019

I share wholesale sales on the retail page. And this app is the best app on my site! Most other wholesale apps offer discounts only for certain percentage. But I wanted to apply a different discount rate to each product. The "Customs price" feature has solved this problem perfectly! CSV files can be put in bulk at any price for each product and are really fast. I've also installed "Net Terms" and "Quick Order Form," both of which are perfect for wholesale customers! The add-on will cost you extra on the first installation, but since you only have to pay this amount for the first time, if you plan to use the app, it is recommended that you use all the necessary features for the first installation. Even if you pay extra fees for additional functions, it's a very efficient app and it's worth it.
I have no knowledge of programming, computer coding, etc. So I tend to avoid apps that need to be installed separately or the codes need to be modified. But I didn't have to worry about that at all. I e-mailed them what I wanted, and they perfectly complied with my request. I really appreciate to Rob, Declan and Shanon (and their team) for helping me. Five stars are not enough!

COLORCL
Coreia do Sul
Over 3 years usando a aplicação
Editado a 20 de outubro de 2017

They are super super super awesome :) You send an email, reply comes in a minute. For some extras they dont even ask for payment. We are very happy with Marius and his team..Thank you guys...My favorite...

Pestemalcom
Turquia
Over 3 years usando a aplicação
12 de setembro de 2020

The Wholesale Club app has worked well with our new retail/wholesale combo website, but the main reason for the high rating is the excellent technical customer service by Pixel Union.

We dealt primarily with Patrick, who went above and beyond to help us install our app and troubleshoot issues we were having, most of which were due to the fact that we had a number of database-synced apps that did not play well together at first.

I know that we asked for more help than would normally be provided by an app maker but Patrick at Pixel Union never pushed back, and pointed the way for additional help resources when it was out of their app’s scope. We were in good hands with Patrick. Great job!

Hedge Farm
Estados Unidos
Over 3 years usando a aplicação
13 de maio de 2016

At first we have installed another wholesale app but when it comes to the theme setup, they told us they can't do it, they politely asked us to uninstall their app, what we did.

Right after, we went to Shopify app store and installed this wholesale app. We did the same and requested our FREE theme setup. Within hours we received an email that everything was OK, we checked and they were correct.

They even suggested us some improvements on our theme that they have helped us implement free of charge within minutes.

That's what we call "outstanding customer support".

Keep it up guys!

PS. This wholesale app will definitely help us be more efficient on our wholesale strategy.

Vitchelo Outdoor Gears
Estados Unidos
Over 3 years usando a aplicação
16 de janeiro de 2017

Great customer support! We are very happy with this solution for our wholesale clients :-) , thanks again!

Atelier Boemia
Estados Unidos
Over 3 years usando a aplicação