Avaliações (791)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
28 de novembro de 2023

Kay was fantastic in answering my questions, and going out of her way to help me export, upload, and fix issues.

WWW.GABEE.COM.AU
Austrália
Over 5 years usando a aplicação
Questão respondida por Orbit 1 de dezembro de 2023

Thank you very much! - Emily

15 de janeiro de 2024

Great support when you run into trouble.
I feel very at ease knowing that I will be able to respond immediately.
I really hope that the processing after the decimal point will be the same as Shopify's rounding. I look forward to it.

Gluck und Gute
Japão
5 months usando a aplicação
Questão respondida por Orbit 17 de janeiro de 2024

I'm so glad to hear our support makes you feel at ease! We're always here for you :) - Emily, Head of Support

12 de março de 2024

Alex hopped on to help me out and was super cool. They managed to get me sorted after I got stuck trying to setup a reinstall for a new theme, and gave me some tips moving forward on how to fix it myself if I need to. Also they're just fun to chat with. Keep up the great work Alex :)

SportsbasementDev3
Estados Unidos
2 months usando a aplicação
Questão respondida por Orbit 14 de março de 2024

Wow I'm so glad to hear that Alex was so helpful!! Will definitely be sharing this positive feedback with them :) - Emily, Head of Support

29 de novembro de 2023

We have been using this app for many years, and their customer service is amazing, special shoutout to Alex. Thank you so much!

Mainlinen Australia
Austrália
Almost 6 years usando a aplicação
Questão respondida por Orbit 1 de dezembro de 2023

Aw thanks for leaving this review, it means a lot! Glad you've had a good experience over the years :) - Emily, Head of Support

24 de abril de 2024

Jack and the team have been great. Extremely fast response time, even faster time completing updates. Overall great app, and great team that stands behind it. Would recommend!

BlushLove
Estados Unidos
27 days usando a aplicação
Questão respondida por Orbit 26 de abril de 2024

I'm so glad to hear this! Thank you :) - Emily, Head of Support

23 de dezembro de 2023

Mind blowing customer support! The team helped us solve a number of issues even though they not were caused by the app it self.
Highly recommended supplier of apps :)

Orbit is a safe and sound supplier of apps, and really commits to make sure their customers get all the help they need.

Frivannsliv
Noruega
4 months usando a aplicação
Questão respondida por Orbit 3 de janeiro de 2024

This is so nice to hear, I appreciate you sharing it with us! Happy New Year :) - Emily, Head of Support

27 de março de 2024

Very fast and efficient service, won't leave until all problems are fixed.

Oriwest
Canadá
Over 6 years usando a aplicação
Questão respondida por Orbit 2 de abril de 2024

I really appreciate you leaving this review, and the acknowledgment of the commitment our team has to solving problems! Thanks :) - Emily, Head of Support

7 de janeiro de 2024

Great functionality! No changes required to the theme's liquid code. The app offers a couple features that even the other companies don't have. It works great and support is amazing. I had an issue related to my theme, not the app, and they were able to fix it quickly and even retain some features in the theme I wanted! Highly recommend!

Dude Candle
Estados Unidos
About 2 months usando a aplicação
Questão respondida por Orbit 10 de janeiro de 2024

I'm so happy to hear this great review! Glad it's been working so well for you :) Thanks for sharing. - Emily, Head of Support

Editado a 3 de fevereiro de 2024

New to the app, and ran into some issues with setup. The Live Chat support was great in helping me to get things working and sending pictures and links as needed with the steps. but, Unfortunately, I spoke too soon when I gave this 5 stars. Although the support team works hard, the app itself doesn't support multi-currency, which is somewhat useless to increase sales with B2B. Statistically more people shop when they can see things in their local currency, and not supporting this crucial feature makes the app practically obsolete. This is unfortunate because the ease of use otherwise is great, and sets up wonderfully. If it could only support our largest international customer base.

Deep Fantasies
Canadá
9 days usando a aplicação
Questão respondida por Orbit 2 de fevereiro de 2024

Thanks for this review! I'm glad to hear that our Live Chat has been so useful to you! - Emily, Head of Support

6 de fevereiro de 2024

Great onboarding experience. Kay helped me understand some best practices for our theme and was very communicative throughout the process. Great support goes a long way. We’re excited to add this app to our stack!

Code 1 Supply
Estados Unidos
3 months usando a aplicação
Questão respondida por Orbit 8 de fevereiro de 2024

Thanks for leaving this review! Will definitely be sharing this feedback with Kay :) - Emily, Head of Support