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I implemented the Wholesale Club app a few months ago, and I must say, my experience has been incredibly smooth. While setting up the app, I did encounter a few initial challenges, but the team behind it was exceptional - patient and always ready to help. (shoutout to Paige and Jack!) They addressed all my questions with grace and even provided clever workarounds to suit my specific business needs.
Managing special pricing can be quite complex, but this app has truly simplified the process for me. It has become an invaluable tool, making it effortless to train my staff on onboarding new customers with special prices. Moreover, I am delighted that the app doesn't slow down my website, as I've had nightmares when I was previously working with WooCommerce.
The Wholesale Club app is a straightforward yet powerful solution that has saved me from spending hundreds of dollars on other alternatives. I am thrilled to have discovered such a reliable and budget-friendly solution. It has made it easy for me to switch my wholesale customers to be able to purchase online instead of having to manually process POs and deal with countless errors in data entry. I highly recommend it!
This is one of the most thorough reviews we've ever received. Thanks so much for taking the time to share your perspective and experience of our app and our support team! It really means a lot to us! - Emily, Head of Support
The app works great and meets our needs. Customer service is also a big takeaway. They respond within a few minutes and have made the resolution to all our requests within 24h to 48h. I would highly recommend them.
Thanks so much for sharing this!! - Emily, Head of Support
This app is absolutely amazing if you are planning to combine your normal and wholesale store together. The price is very worth it, if you take a look at the code. The support is amazing. Kay helped me very fast and directly fixed my question. It is a very easy to use app that integrates perfectly within a store. I would definitely suggest this app to anyone who is looking for a good wholesale app. Stop wasting money on other apps and just go for this one.
Wow thank you so much for this glowing review!! Knowing you've had such a positive experience means so much to me! - Emily, Head of Support
The support team on this app is unbeatable. They are so helpful and happily took care of our concerns within the day. We are extremely impressed with Kay and the entire Orbit/Wholesale Club team. Would highly recommend.
I'm so glad your time using the app has been such a pleasant experience! Thanks so much for this review! - Emily, Head of Support
I have received assistance today from Kay with some questions regarding functionality with B2B Wholesale Club. Her support was amazing and she was able to assist me easily and went over and above to fix my issues - truly appreciated. Thanks
I'm happy to hear this, thanks so much for sharing! - Emily, Head of Support
great app and excellent customer support. Alex was quick and knowledgeable. I started the conversation one day, and finished it the next, it wasn't more than a minute before i had a live agent.
I'm so glad to hear chat was helpful to you! Thanks for sharing :) - Emily, Head of Support
good app, customer support has gotten significantly better over the last year. keep up the good work.
Wow it means so much to me to hear this, thanks for noticing the hard work we've put into providing excellent customer service <3 - Emily, Head of Support
This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.
I am blown away by this review!! Thank you so much for the kind words! - Emily, Head of Support
5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!
Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.
Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)
Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!
Thanks again guys & God Blessed!! :)
Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support
This app made setting up wholesale pricing and accounts so easy! I was able to quickly create wholesale with custom pricing tiers and account requirements with Kay's help. She provided excellent ongoing support, answering all my questions along the way promptly and in detail.
I highly recommend the B2B Wholesale Club app, especially if you need some extra guidance getting your wholesale channel launched. Their customer service is fantastic!
I really appreciate this thoughtful review. I will definitely pass this feedback along to Kay! - Emily, Head of Support