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VERY BAD assistance in relation to the exorbitant cost they charge.
They usually respond after one day to our requests so it is VERY DIFFICULT to solve problems because of the long lead time.
They DO NOT OFFER unlimited stock so our wholesalers could not place orders. This is a ridiculous limit.
We removed the application and for a whole day WE HAD HUGE HUGE PROBLEMS with our website, the PRICES ...
Neben der optisch wenig ansprechenden Aufbereitung, gibt es einen großen Mangel, den der Support nicht mal nach zwei Wochen geschafft zu beheben. Während des Check out, wird dem Grundner ein viel günstigere Preis angegeben, als eingestellt. Ich habe damit bereits Verluste bei Bestellungen erhalten. Der Support konnte das Problem nicht lösen, und es ist offensichtlich auch keine hohe Priorität ...
Poor Support and Poor App Design/Dev.
The support is very creative with their avoidance to help you.
They will reply to you without resolving any issues so they can buy more time.
They want to jump on a call :-) to give you their reasons.
This is an overrated app and not well designed and developed.
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Don't waste your time...... no support, no communication. App doesn't work and when it does its faulty... the only thing I can possibly think of regarding all the good reviews they've got is that they have bought them or there fake ... I'm not quite sure, but one thing I do know is this app, and the support is a waste of time.
Nothing works properly, i've come across so many problems that i had to pay a whole months for nothing since my free try expired before i could finish setting it up. The support are quick to respond, but give no helpful answers. I had to get it to work with my website team or by myself. The app can be in only one language, it's not compatible with shopify market (whatever that is). I have a ...
Hi, we are sorry you did not have the best experience.
We have refunded the charge and have updated our app to work with Shopify Markets.
If anything changes in the future ...
The support is terrible. If it works for you on the first go around, then great but if you need any help beyond that expect to wait days on end with very little to no communication. Seems like a good app, but the support is absolutely TERRIBLE! If you like to have good customer support - stay far away from this one.
There is little support for this app. Have tried to schedule demos and even meetings but nobody turns up on the other end. Their support only works 3 days a week.
This app on premise offers everything we want however we experienced some issues after starting our trial. We invited a staff member as per instructions but did not hear nothing for some days, when we managed to get the installation completed the installer had reversed changes we had made on our theme. Eventually I got notice the install was completed and those changes were reverted on the theme ...
We do acknowledge the initial integration request slipped through the cracks and took additional time.
We always aim to deliver a great experience, and we are gutted when we ...
The service is shocking!!! I installed the app and quickly realised it wasn't for me. I've been trying for the past 2 days to get them to remove code left behind when I uninstalled the app. I get through to an agent. they message me and want me to try. I didn't have a backup. I have explained that we "DESPERATELY" need the code removing and still nothing. I've explained that it needs removing ...