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I utilized this app for a short period of time. I deleted once I realized that you had to download an ADDITIONAL app in order to select specific products within your shop to offer for wholesale (vs. every single product showing in the wholesale section). Of course, the additional app costs an additional $10/month. Disappointed that this feature wouldn't be included in the $50/month that Wholesale Pricing Discount B2B offers. It's no wonder most shop owners direct their wholesale to Faire!
2025 update: app has issues weekly. my wholesale customers are randomly not recognized and they are forced to pay at checkout instead of net terms. Neither me or tech support are able to duplicate however it happens randomly a few tiems every week.
2023 UPDATE: They have been a great help providing work arounds and customizations. Most of this should be native app options and great to hear that these features are on their development list. 4 stars now with the customizations however be ready to request help again if you ever update your theme as the custom code will likely be lost. For those new to Shopify, you will eventually need to update your theme.
ORIGINAL REVIEW: A bit painful so far compared to other wholesale apps.
1. You can't select what products to offer you customers, it your whole store. There is a workaround using another app from same developer to hide products however this then leaves large gaps in your products and other issues.
2. No option to sort your products manually, they are a mess. Only option for best selling, price, alphabetical. Shopify is smart enough to allow manual product sorting, need that feature in the wholesale portal
3. No option to set product image sizes, they are huge
4. To hide standard checkout for your net term customers requires special code
5. Customer tags push to orders as order tags. This makes no sense, some of our customers have tags for other reasons not relevant to the order. This feature needs a toggle. Some customers have 6-8 tags, if they order all the tags push to order tags. Not good
App works but has limited functionalities for e.g. incl. or excl. VAT prices, VAT validation, compiling bundles. Nice to start with but too light for a wholesale store operating in more then 1 country. Support is not that great to work with. Jumping to conclusions before analysing the real problem.
This app has huge issues with multiple currencies. We are running it on several stores, it works fine if you have a store with one currency (as we have found). With multiple currencies, the checkout will show customers hugely discounted prices (in some cases at a zero cost) unless they manually change to check out in the store default currency. We're still trying to make it work (via messaging to customers on switching currencies) as the concept is good, but troubleshooting it and correcting orders has been a hassle.
I'm surprised this app has over 200 , 5 star reviews!
The app has some serious bugs. We installed it on one of our sites and tried it for 10 days. We found several bugs. I spoke with their support staff on the phone/chat a few times and confirmed these bugs. Here are some of them:
- renaming a discount group deletes all your individual pricing data. I lost hours of work because of this.
- A check box in the settings page to apply the discounts to "compared to price" does not work. It continues to discount the sale price or whilesell buyers.
- Individual pricing function ignores percentage numbers entered for each product. It only saves the calculated dollar value. If you change the price of a product you have to go back and update all individual pricing data manually.
This apps needs a lot more work and testing before it is released. Some of these bugs easily could be identified.
Just signed up, seems okay but the main thing is trade signupm forms, seems you cannot send a notification of a new Trade/Wholesale signup to the shopify registered email address
so the workaround is to send the notification to a personal email and then forward it on, not very practical...? otherwise we have to check manually?