B2B Groothandelskorting

The app is not even bad. But man...the support team is quite awful. They offer a solution where you can merge your B2B/B2C shops, where their team takes care of installing the code on your theme files. Well, after a week their "TECHNICAL" team couldn't even access products. They didn't success to do what they offer and asked ME to help.
Just don't waste time with such improvised "professionals".

If I could give 0 starts I would! Had such high hope for this app after seeing they had 4.8 star reviews. I spent 2 months recoding / redesigning my site and adding built in features. I explicitly told the dev team to not break my site and to reach out during implementation if they had any questions or issues, since it was heavily coded.

They broke my chekout button. Had custom code to add shipping insurance and signature options at checkout = Now broken.

Never reached out during implementation to advise of such.

They went a head and published the theme they were working on... While still working on it?!?! Had to tell them to unpublish the theme version they were working on.

NOT HAPPY and NOT IMPRESSED!

I've spent 200+ dollars (almost six months of subscription) and a lot of time and work subscribing to this app, which is impossible to connect with my existing theme and other e-store essential apps. I am beyond furious and unhappy with the product. When I contacted the service because the application functions were not working, I received requests to make additional payments.
I have given the developers several hundred euros by receiving a service that I have never been able to use.
I do not recommend this product.

It seems like it has potential but the app required me to book a meeting for the following day and honestly I don't want to do some sales call or wait a day for this. Removed the app. May be great but I will never know

I tried the free trial for the "Basic" plan, I spent 20 minutes on it realizing there were features that were only for the top paid plan..... It made it very confusing for me to work with as it wasn't clear at all what the basic plan covered as I was given everything to work with... I feel as though this is a scam to make me spend time on all of it and setting it all up then after the free trial saying i need to upgrade. I am not for that at all. I reached out to support and they said they would have to manually remove those features and need approval.......... even though they weren't features supposed to be in the basic plan to begin with... I ended up wasting about an hour of my time in total and decided to un-install this app as this gave me very un easy vibes! No thank you.

Really bad customer service, they don´t help and provide solution with minimum requeriments that the app should have

This app has led to the absolute worst nightmare to our store!

We onboarded with the app at first, and it turned out to not offer the feature that we where looking for, which was to offer collection based tiered discounts.

Everything ok so far, this can happen. We then requested them to remove the left over code that the app had left in the theme files, they told us it would take a couple of days.

We then decided to onboard with a different app, which did offer tiered collection based discounts.

We successfully integrated with the new app, and then proceeded with multiple hours of theme edits/ integrations, etc....

We finished writing all the code yesterday evening, and celebrated the finalisation of this trade store project with the theme. This morning we sent out all the invitations for the customer accounts to the trade partners.

In total, we spent over 30 hours of code edits.

Now, this is when the nightmare started:

About 3hours ago: a trade customer told us that they could not see their discounts. We then checked the website immediately, and absolutely everything had been removed from the website!

All of our design edits, all of our new template files, all of our sections, all of the new app integration code etc etc etc...

I checked the logs, and Wholesale helper had made over 10 edits to the live without making any back up, no theme duplicate, and without any warnings!

They ended up resetting the whole theme to it's original state rather then "removing the code from their app".

This is was their answer on the issue:

"I just verified this from the team. It seems the published template that had our App integrated to it has been removed and last back-up version (that didn't had our App code) has been left behind as a replacement.

It should not have been executed in such a manner-- this isn't a norm nor a practice here and we're going to take serious accountability measures to make sure the message seeps in to the members of the Product Team that did this.

Unfortunately. We tried to recover the data but couldn't - and technically I don't think there's anything that can be done. We're sincerely sorry for the loss of time and effort on your side due to this and are here to cooperate and make-up for the losses you suffered in any way possible."

The app works as advertised, but support is very poor.

I have had experiences where they simply don't respond to requests without multiple emails over the course of days to more than a week.

For example, I requested a re-install on an updated theme (NOT a free service) on 9/2 and didn't receive a response until 9/11. On 9/7 I wrote to say that I was still waiting, and didn't get a response until I threatened to take my business elsewhere.

Then when they did the job they broke the theme and it didn't work. And…I am still waiting for them to acknowledge the problem and resolve an issue for which I already remitted payment.

If you can find the same functionality elsewhere, I would seriously consider it.

Poor app. Does not work properly. And does not provide any support. BEWARE of this app. You will receive reply without any resolution. After a while there is totally no reply and no support. & Apps is buggy and does not work correctly. Very bad app & Very bad Support. Totally do not recommend.

You will lose money!!!!! This is a terrible integration. Support for the app said they needed 48 hours to integrate which sounded great. Once they said they were complete we started a trial and lost money on every sale as they prices on all variations changed to cents instead of dollars. We quickly changed it once we caught it. Contacted the support to let them know of the issue. We are now going on 6 weeks. They wanted to bill us more hours to fix it. We agreed yet still no results. Bottom line is it is a waste of time, and loss of money.