Arvostelut (204)
Tarkenna
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Luokituksen mukaan
the discounted price doent show up on the order form. It doesnt show up until you add it to the cart
Thanks for pointing this out. I can see how not seeing the discounted price right away could be confusing. The total updates once the item is added to the cart, but we understand it would be more helpful to show that earlier.
If you’re still running into this or have questions about a specific order, please reach out to our support team so we can take a closer look and help sort it out. We appreciate you flagging this 🙌
horrible. stay away!
That’s really tough to read, and we’re sorry your experience felt this way. We’d really like the chance to understand what went wrong and help make things right. Please reach out to me directly at sharky.sagansay@staytuned.digital, and I’ll work with you directly to sort this out.
- Wholesale Pricing Now Management team
Trying to reach someone for the 100th time when there are glitches in their app. We pay for a service that is actually making our wholesale orders harder. Someone please contact us ASAP.
Hi there,
We’re truly sorry to see your experience reflected in a 1-star review, especially since we’ve been actively replying to every message you sent us. We’ve checked the history on our side, and it looks like our responses may not have reached you, as we never received a follow-up from you.
We’ve just sent you a fresh email again so we can reconnect and help you resolve the glitches you’re facing. If you don’t see it in your inbox, please check your spam/junk folder; sometimes Shopify email routing causes messages to land there.
We’re committed to getting this fixed for you as quickly as possible.
Also, you can contact us directly from the app, using the live chat box in the lower right corner of the screen.
Thanks for giving us the chance to make this right. We’re here whenever you’re ready.
Support team never answer
We’re really sorry to see your experience hasn’t been great so far. Our support team aims to reply quickly to every merchant, and after checking our system, we weren’t able to find any tickets or messages from your store — which means we may never have received your request.
To make sure we can help you properly, I’ve just reached out to you directly via email so we can understand what went wrong and get everything resolved for you as quickly as possible.
Your feedback matters a lot to us, and we’d truly appreciate the chance to turn this around. Looking forward to hearing from you!
Great customer service! Having trouble customizing discounts and free shipping. Their team was responsive and guided me through the process. They also logged into our account with permission access to complete an update and change some settings for us. Very helpful!
Hey team!
Your feedback is highly appreciated and we're glad that our team was able to help! Thank you for sharing your experience with us, this helps us a lot and will definitely boost our team's morale.
If you need help with anything else, you know where to reach us!
Helpful customer service when I had my first issue since adding this to my storefront 13 months ago. Simple to use, does just what I need it to.
Hey there Peter Prints 3D and team!
Thank you so much for taking the time to leave us a review! We're thrilled to hear that our team was able to help you out. We're glad that you're having a great time using our app as well. We'll do our best to continue to improve our app to better suit your needs.
If you need any help, please don't hesitate to reach out to us!
They are keen to help, but the app does not work on almost every point of view. currencies are a huge problem, as well as incompatibility with T&C checkbox at checkout etc. at least it's nothing for European international stores... what really fked me up extremely is that my live theme was edited and ruined. They were coding on my live theme even though i made them a backup !!!!! they made me lose SO much time
We’re truly sorry to hear about your experience and the frustration this caused. Our team reached out several times to assist and investigate, but unfortunately, we didn’t receive a response. We completely understand how serious it is when theme changes affect your live store — this is never our intention. If you’re open to it, we’d still like the opportunity to review your setup safely and make things right. Your feedback is valuable, and we’re always working to improve the app’s compatibility for all regions, including European stores.
Generally, it's a great app for individual discounts, BUT we live in a globalized world, and the app does not support any kind of translation or allow third-party apps to translate the app's content on the frontend.
If this could be optimized, it would be fantastic! Unfortunately, customer service mentioned it's not possible at the moment :(
Hi there KSE-LIGHTS Shop and team,
Thank you for your honest review. We understand how important it is for our app to work or support translation apps especially if you are working with customers from different parts of the world. We have this on our list and we'll do our best to get this deployed in the next update.
If you need any help or have questions, please feel free to reach out to us.
Worked with Ron and RJ setting up individual products for a "wholesale pricing" where discounts and quantities werent needed, Just a simple display £X for customers not logged in, and display £Y price when logged in.
Displayed at checkout and product level only at the moment, but its on the road map for collections, which is good enough for us at the moment.
Thank you guys! great customer service, especially on my free trial will be sticking around for the updates.
Thank you so much for your thoughtful review!
We’re really glad to hear that the setup worked well for your wholesale pricing needs and that Ron and RJ were able to get everything running smoothly.
We truly appreciate you taking the time to share your experience, especially during your trial period, and we’re excited for you to see the upcoming updates, including collection-level pricing.
Thanks again for choosing us and for being part of the journey!
Great customer service. Very useful app!
Hi IR-LOCK and team!
Thank you for the 5-star review! Your feedback completed our day and made us even more motivated to provide excellent customer service! We appreciate your support.
If you have any questions or need assistance, please let us know. We're happy to help!