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In base alla valutazione
So far so good, Amandeep was extremely helpful and patient. Highly recommend this app and their customer service
Hello OEM Industries,
Thank you for the 5-star review. We are always happy to hear that our customer service was on target and we are glad that Amandeep was able to assist you. Do not hesitate to reach out to us. It is great that Wholesale Pricing Now is working for your business.
Stephanie and the Customer Support Team
Excellent app that does what is says and even a bit more. We got amazing support from the company, which updated their app to make it fully compatible with our Shopify theme in just a few days. We are very satisfied with the solution.
This is a convenient, affordable app. Its customer support is proactive and responds faster than the other 5 apps I tried. It does not need integration. As soon as you install this app, and you encode your wholesale prices, it is good to go in a snap. At one click, it's easy to uninstall, unlike its competitors. This is a Must-Try for everyone who likes to venture into wholesaling.
Hello friends at MVP SELECTIONS
A huge thank you for giving us this review! :-) We're glad we could help ;-) Don't hesitate to reach out to us if you have any more queries, we are happy to help.
- Melissa & The Wholesale Pricing Now Support Team
Very simple installation and setup. Meets our requirements very well. Amandeep was exceptionally efficient and helpful in responding to all our questions (within minutes) and even assisted with formatting something for us.
Greetings Wanderland Collective,
Thank you for the 5-star review. Your store looks amazing! We are happy to hear that Amandeep was able to quickly address your questions and assist with your needs. It is great that Wholesale Pricing Now is working for you.
Stephanie and the Customer Success Team
We found a few customers were not getting their Wholesale discounts. I worked with Jorge over 2 days. I didn't get updates, feedback or hardly any questions, and I had to continuously keep reaching out to him for even that. I even doubted he was doing anything to help. Extremely disappointed! UPDATE: Now we got an email addressed to VapeMart (who left a bad review over a month ago & WE ARE NOT)! Our issue was still not fixed. The email sent to us cannot be replied to and they are just asking me to go through chat, which is what we've been doing. RESULT: I am being told this app doesn't work with the Avenue 3.0 theme, unless AJAX changes to the checkout are made, which should be noted if this app is not compatible. If you are using the popular theme Avenue, DO NOT USE THIS APP.
Hello to our friends at CryoHeat Metal Treatment
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Wholesale Pricing Now.
I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We have sent you an email asking for details. Kindly check your email and let us know the details so that we can look into it right away. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Wholesale & Custom Pricing Support Team
Excellent Customer Service! They quickly responded to and resolved any issue I have asked them about.
Hello friends from Dekomats!
We appreciate you leaving us this great review! We are glad we could help! Don't hesitate to reach out to us with any more questions you may have :-)
-Melissa & The Wholesale Pricing Now Support Team
**Review update: Problem finally solved after almost a month. They provide free credit for that month in order to cover back our loss. After the rectification, yeah it's working great. Recommended to use. Just hope the same incident would not happen again. **Old review: Terrible support. I contacted them about the wholesale price not showing since 24th December 2020. It's already 5th January 2021 but the issue not solved yet. I chased every day for status update, at first they said it's escalated to 2nd level support, after 2 days they did not even bother to give any reply. We paid for the app at $30usd a month, it's not that we use it for free. It caused a disaster to us as all our agents now have to manually place order through phone and damages our reputation. Don't expect more from this merchant
Thank you very much for leaving us this feedback.
We deeply apologize for any inconvenience caused. A member of our tech support team has reached out to rectify the issue, We'd love the chance to get this right for you, once again we are truly sorry for any mishap that has occured.
Melissa & the Wholesale Pricing Now Support Team
Worked right out of the box.. simple setup and implementation.
I was trying to find an app that ticked all the boxes for our store integration, they were quick to reply to our queries and setup within a couple of minutes and fully explained the features and implementation we were looking for. Great customer service and offers a wide variety of customisation and tailoring. Amazing service!
Hello to our friends from Eco Supplies
Thank you for the glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu and The Wholesale Pricing Now Support Team
I installed this app to offer a discounted price to wholesalers. Wholesalers can offer a fixed percentage or price discount. Discounted prices are shown in a table on the product page. The downside is that the product price is not changed display. Also the cart page is the same, only the total price is changed.
It provides bulk order page for wholesalers and net order function.
This app has affordable plans and the live chat service is excellent.
Recommended for new Shopify users.
Hello to our friends from PURESTAR
Thank you for the glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the recommendation!
Tanu and The Wholesale Pricing Now Support Team