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This app DOES NOT properly round math. My 9 year old can do it but not this app. This is especially annoying because you cannot trust the math - we cannot use our shipstation pack slip which has beautiful pictures on it, we have to use the Shopify one because the math is WRONG!
This app also has issues at CHECKOUT where my customers are not being able to check out - this just happened three times this week. Annoying. Shopify cannot resolve the issue and these people can't resolve the math problem in a 3 year time period. Ridiculous!
GREAT customer service. The app is very user friendly and does what is supposed to do. Resolved all of our wholesale needs.
Thanks! Feedback is highly appreciated :)
Customer service and support for getting this app working with my theme was amazing. Fast, responsive, top notch! Thanks guys!
Hello to our friends at Handlebar Jack
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Wholesale Pricing Now Support Team
This app has added a whole experience that only could be duplicated with manual code or Shopify Plus. Those two are not suitable for family owned businesses. I have changed themes to increase speed for non-app related reasons. Each time the support has gotten my wholesale account looking good and working when I had a installation problem fast! ACUMETALFAB.com
03/17/2023 – Update to my review. For the last few months I have had a script issue. I requested support and a collaborator request was submitted on Feb 1st. It took 21 days and multiple reminder emails on my end to get an answer. The actual answer, “That link that the Shopify mentioned does not seem to be coming from our app. Maybe they have previously installed another wholesale app before? Ours should be something like "wholesale-pricing-now"...
This was the type of error acumetalfab.com/cart?view=wholesale-now-cart&_=
My original review was in August of 2020. This review 03/17/2023. I have never had another app installed since my original review and just now had to uninstall this one. After removing all lines of code from this app, my store functions fine. Customers would get a script error and it would not display my website. Will be finding a new app now. I just felt that for paying for a premium app for years… they should have not to have been reminded SEVERAL times about looking into my issue, plus the answer I got was not helpful to my situation at all.
Hello, friends from ACU Precision Sheet Metal!
Many thanks to you for leaving us 5 stars here! We sincerely appreciate it! We're glad we could be of help to you :-) Please don't hesitate to reach out with more questions you may have.
-Melissa & The Wholesale Pricing Now Support Team
Wholesale customers can't enter discount codes at checkout. I've worked with past wholesale app developers that were able to make this feature available to wholesale customers.
Great customer service, the app wasn't for us in the end but it Nicoz was very helpful, would recommend :)
Hello to our friends at Sky Gazer
Thanks for the awesome review. We're glad to learn that Nicoz was able to assist you. We're always sad to lose a customer but we know our app won't be right for everyone's business. Should our app make sense for this or another business in the future, we’ll be here. Thanks again for your business and for giving our app a try. We wish you and your store great success!
Cheers,
Pushpesh & the Wholesale & Custom Pricing Support Team
Super fast customer assistance which makes the whole experience so easy and enjoyable. Josh was great and instantly reply and helped me with my challenge.
Hello to our friends from CUSHION ACCESSORIES CO
Thank you for the glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu and The Wholesale Pricing Now Support Team
Nicoz as really helpful and professional. Seems like a good company. I've been playing around with this program and it's pretty good. You do need to add each discount one by one using a search function. It would be nice to have a table of all products at once like other programs have.
Hello to our friends from FoodStorageDepot
Thank you for the glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing. Nicoz is the star of our support team and we are delighted to know that he was able to assist you. We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment. We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Wholesale & Custom Pricing Support Team
I sent a request as I was demo-ing the app. They replied in 30 minutes, used a contributor access and then helped reconfigure our "theme" to be even better to show discounts for our clients. Amazing! Josh went above and beyond and we are only demo-ing the product. 100% we are signing up for full access to this app. That's some pretty stellar customer support. A+ 5 Star!
Hello to our friends at Tashman Home Center
Thanks for the awesome review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Wholesale & Custom Pricing Support Team
Setting up a wholesale side to my clients business was something new for me and I couldn't have asked for better help to do it! The Website On-Demand team were quick to respond to any issues and questions I had. The features of this app are amazing for such a great price. Thank you Vlad and the team for all your help :)
Hello to our friends at Silver Sparrow NZ
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review! We are delighted Vlad was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Wholesale & Custom Pricing Support Team