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The system is impossible to set up for small business owners. Support is nearly zero. I reached out multiple times and all i got is one email directing me to their forum and setup guide. Well, of course i have gone through that and realized the setup is throwing me off. Not for small business owners operating with hundreds of other tasks on hand.
Hi there!
We have been trying to get in touch, but unfortunately have not heard back. We are always here to offer assistance and onboarding calls when getting set up, so please feel free to reach out to us at support@gist-apps.com at any point.
Unfortunately when you reached out over the weekend, we were out of office. We handle all of our support in house here in Victoria, Canada, so general support inquiries are handled during business hours Pacific Time.
We do have a development team at the ready outside of business hours for emergencies, but general inquires do get handled by our standard support team.
Please do feel free to reach out at any point if you are interested in trying out the application. We are always here to help.
3/3/2022 - Your blind response has again show you have zero integrity in your business. to the fellow potential users - this company Gist - will charge you subscription despite you have removed the plan of trial as you have to personally contact them to end the contract. but it's too late - $39.90 is what they refer to - no refund. Gist-apps - the no 1 scammer in Shopify. : no refund despite app is not work
: no apologetic no response
: no follow up despite Spotify is reminding them about his unfair deal. Think twice before you sign up. You have to manually contact them to remove the billing, but it's too late because they will only respond after the first billing. #shopifyreview #shopifyscammer #gistapps #shopifyappreview
Hi there!
We are very sorry to see that you are upset, however, with regard to a refund, you were never actually on a paid account with Wholster. This means that no payment was ever made to us for the use of the application, and no refund would be possible to issue.
This app is not user-friendly at all. I spent countless hours asking for assistance and I have an excellent background in software applications. Trying to get an easy answer from tech support is very difficult. They will answer with links that make you read the whole article to figure out your answer instead of a short explanation/solution. Also, even though my initial inquiry was 3 weeks ago, they will respond to tell me that they are too busy even though my initial inquiry was 3 weeks ago. They will take the time to respond repeatedly without a solution and then in another email tell me how busy they are and that my issue is not urgent - and still no solution. Such poor customer service!!! I would give a zero stars, if available. There are much better apps with 100% better customer service support!
Hi Susan,
Thank you for your feedback. We take support of ours apps very seriously, and try and give each merchant a wonderful onboarding and ongoing support experience. If we fell short here, we are sincerely sorry.
Wholster offers many unique services that are unavailable in any other wholesale app on Shopify, but we have taken note of your feedback here regarding the user experience. We are constantly working on not only improving the core tools, but updating the UI / UX.
Should you ever wish to try the app out again, we would be more than happy to go over everything and help get you set up for success!
Best,
Tim
Currently, I am using Wholster but looking for another solution. The support is NON-EXISTENT! I have had issues for weeks and have received no response to emails or voicemails. The products on the wholesale side of the app, have DISAPPEARED and I have no way to adjust the prices. My store is recently offering wholesale prices and so far, Wholster was the first app I tried. Needless, to say.... I am going to continue looking.
Hi there 👋
We reached out a number of times back in May, however, did not hear back.
Since you still have the app installed, just hoping we can continue the conversation to make sure that we can assist as best as possible.
Please feel free to reach out any time at support@gist-apps.com!