Wide Bundles ‑ Quantity Breaks , 837 avaliações
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I have never seen such a pathetic customer support ever on any Shopify App. The guys is literally reading all the messages and not willing to reply to our queries.
Hello!
Sorry for the experience you faced
When we received your message we had 21 messages on support, we were replying to everyone
You say we saw your messages but we didn't, or we clicked not on purpose, we were just replying to people who sent messages earlier
We replied to your messages before seeing this review and we started to dig into your problem, we even had a conversation together
You then just uninstalled the app without any warning. We don't have anything about the fact you uninstalled the app but saying our support is bad with such bad words isn't true. Especially when support is our main priority
Anyway, sorry for the experience you had! Have a great day
L'application a fait sauter littéralement toutes mes variables (alors qu'il y en avait 75)... Même en désactivant l'application rien ne passe. Même en supprimant l'application. C'est quoi ça ?
Edit: Je voulais pas mettre une étoile mais ça m'a vraiment énervé de voir 75 variantes + SKU sauter.
Il y aurait du y avoir un message avertissant de la suppression des variables...
Bonjour, désolé de l'apprendre
C'est le concept même de l'application, il faut retirer les variantes pour les remplacer et les faire fonctionner avec WideBundle
Pourquoi n'avez-vous pas gardé WideBundle? Quel etait le problème je peux surement vous aider
Hello, it is not at all possible to see where I can cancel the test phase? I've already clicked through. But I can't find anything.
Awesome. Customer service is excellent. All my issues were solved in under 24hours. Nothing much to say about the app itself, works perfectly, integrate perfectly.
The App doesn't work as it doesn't load my store's products. I contacted support and no one was able to resolve my issue. I'm using Conversion BEar that seems to be doing the job.
Hello, I'm Mat, founder of WideBundle
My team didn't tell me about that, we fix every bugs, we'll get into your bug and fix that
Magnifique application, augmente clairement la conversion sur la boutique. Le support est très réactif et apporte solution à tout genre de problème ou bug. Merci !
Vraiment dommage qu'on ne puisse pas ajouter plus d'options dans les offres (max 2) pour des shops qui ont beaucoup de produits cst pas top... et en plus ne peut pas pouvoir faire différentes nombres de variantes dans la même offre cst très problématique et réduit trop les possibilités
Hello! C'est Mat
Merci pour ton feedback, effectivement ces limites que tu décris ne viennent malheureusement pas de nous mais de Shopify qui nous empêche de faire ce que l'on aimerait
Donc au final on est aussi impacté par ces blocages que toi qui ne dépendent pas de nous mais de la plateforme
J'ai vu également que ta boutique était implanté pas très loin de chez moi (95) ! N'hésite pas à me contacter moi ou la page WideBundle sur Facebook pour discuter de ces limites !
Encore désolé pour l'expérience !
Mat
The application has completely ruined my product page, I strongly advise against it. There is a limit of 100 variants and they are all doubled or tripled with the application so it only takes a few sizes for the application to be non-functional. When I wanted to delete it, the variances remained and the application doesn't delete itself correctly which will completely damage your shop. To avoid ! My word experience with a shopify app on this store !!!
Hello, it's Mat
I'm sorry to hear this
In order for WideBundle to work, we need to create new variants on your shop, this is the only way.
So when you use the variants generator, yes it will override your previous variants
The 100 variants limit is a Shopify limit, not a WideBundle limit, which means I have no other solution..
Because it creates new variants, if you delete the app, the variants will not be deleted (but everything else will)
Then, in order to get your variants back, yes it will probably take some time but your product page will not be ruined as you said
Again, sorry for this, it's the only way for WideBundle to work
May I help you with something else? Maybe I can help you to get back your previous variants?
Mat
Nice App and Concept, Design looks very good, but it messes up the variants. Also doesn't work with more than 5 Variants because "exceeding 100 Variant limit from Shopify". After deleting the App it messed up my variants big time and I had to re-import the product. Answer to your reply:
Make the alert messages in the onboarding process Bigger, Bold and Red. I mostly skip through them and guess a lot of others do as well Cheers
Hello! It's Mat
Well, it doesn't really mess up the variants. We use the variants as a system for the discounts (During the onboarding process, we display many messages about that)
And it's true, based on that variants system (which was the only way to do exactly what we wanted) we face a problem: Shopify doesn't allow us to create more than 100 variants :'(
That's why we ask the users (again, during the onboarding) first to duplicate their product if they want to try it first.
But I understand that it can be frustrating if you don't know it.
Anyway, thank you for your review!
How do you think we should improve this part? Adding more messages? I'm open to suggestions!
Have a good day
Mat
Horrible. It is not calibrated to work with digital products, and they should explicitly say so on the app page. I was offering a free digital product; no matter what I tried, it always wanted to charge shipping and tax. I tried to disable the app, but the bundles WOULD NOT GO AWAY. I deleted the app, and to my horror, the bundle offers were still there! I had to nuke my entire product page to eliminate it and build a new one from scratch. This app is coded horribly! Downloader beware!
Hello Kyle, Mat here
Sorry for the experience you've had!
WideBundle does work with digital products or any product. It's in the shipping rates that it can be updated.
WideBundle needs to create new variants, so that's why you said the "bundle offers were still there". But you can recover your old variants directly from WideBundle when you remove the bundle you created.
Did you contact our support? Or did you check our Helpdesk?
The things you mentioned are explained in our Helpdesk articles, and our support could easily help you fix these problems for you.
If you want, you can contact us at support@widebundle.com (or the live chat in the dashboard) and we can easily fix these problems for you!
Again, sorry for your experience!
Mat