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This app is really helpful! Especially with the right tracking of pixels, Thank you so much Eric great support team that takes the time to understand your problem and find a solution. Recommended
Amazing application with an amazing customer service. Absolutely in love with Danny. He is just amazing. Much love
Support was really bad and they don't have a guide to learn the software. I don't see the value of WinAds.
Thank you for your review, We are really sorry that you faced issue with our support team not responding to your query, Half of our support team was quarantined due to COVID-19 which is why we faced a little delay in our support line, But I am here to help you out with any issue that you are facing, Please let me know how i can help you improve with our app and any usability of the app.
The app is not tracking the InitiateCheckout and Purchase events. I am waiting for a solution for three days. A lot of money lost ...
UPDATE 13 DECEMBER 2020: DO NOT USE THIS APP - USE TRACKYFY: They treated me badly and insulted me by saying that I don't know how to do my job and they couldn't solve a problem in a week! --- I would have given 0 stars if I could! DOES NOT TRACK DATA! If you want to use this app to track data more accurately, forget it! LOSE HALF OF THE PURCHASES, DO NOT SCORE THE CHECKOUTS INITIATED! It is a huge waste of time and data on your Business Manager! I have tried to contact support but they're unable to solve the problem! They seem to know nothing I DO NOT RECOMMEND THIS APP!
Thankyou for your review on the app. We are really sorry for the inconvenience caused to your data. But we can assure you that Win Ads had nothing to do with it and we provided you with out of the box support for any issue that you faced from the app itself.
We did thorough testing of your store and saw that there were multiple JS files failing to load on your store due to other apps that you had installed which in return caused the app's own scripts failing to load on your store.
(https://www.loom.com/i/635d914f610c4efe87d73075223e6e25)
We deployed a few fixes for this since you were unwilling to fix these error scripts on your store caused by other apps. We are again really sorry for the inconvenience but you have to understand that if the issue is coming from other apps then we are not able to fix that as there are other apps that are causing Win Ads not to execute its scripts properly due to which you were facing the issue.
If you still want to give another try to Win Ads, we can help you identify these and resolve them for you. Please do let us know if you want us to help you further.
My second Shopify store using Winads to effectively track my Facebook pixels! The app is effective, easy to use and highly intuitive. Highly recommended!
At first they were unresponsive and this was extremely frustrating. But they did finally get back to me late in the evening, and were extremely helpful once in contact. The app definitely looks like it could be very beneficial if used to its potential. They still need to have some sort of documentation to show how to use the app so users are not just waiting to hear from them without any assistance. I hope they can fill this gap - they'll be a five star app when that happens. Thanks for your help WinAds!
Can't install the app. Hanged up on the first step - the app couldn't find my FB pixel account. Support didn't reply in a chat
UPD: It was only my fault - there were problems with FB account permissions. Luckily, support's helping (Caspian) was great. App is working perfectly!
Thank you for your review, Can you please let me know what issue are you facing so that i can help you resolve it as soon as possible. Our support line is active and constantly attended to any chat that is initiated, you could see that from the reviews as well, where most reviews are focused on how our support line and developers resolve any issue that customer faces. If you could give us a chance to help you out that would be great.
One of the worst app I ever used..
My purchases were underreported, I contacted support and he replied to me that he has very little knowledge of fb ad manager..... The developer has hired some lazy virtual support staff that has no clue on how to resolve the issue and he will be sending u tons of copy-pasted links and articles to go through and solve your problem yourself.
Thank you for the review, We are really sorry for any inconvenience caused by Win Ads to your store or from our support line.
I am here to help you out with any issue that you are facing.
I went through your chat with our support and I saw that he was not able to attend to you properly, I saw your complaint that you have had 51 sales in your Shopify store but your Events Manager and Ads Manager were showing very fewer sales.
Can you please let me know after you had set up the pixels with Win Ads, did you had any pixel setup with Shopify native integration? As that could be the potential risk of suppression or duplication of pixel events.
Also, there can be other sources as well which is why I am here to help you out, if you want to give Win Ads another try and let me help you with the setup and then pixel review to see everything is working smoothly.
Rest assured you will get the best support from our end and I will make sure of that, you can also reach out to me directly via email waqas@eraofecom.org
Please let us know if you need any assistance from my end.
just started to use the app, so far easy to use, will update when results come in. A review gets you a discount