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I have been using this app for 3+ years, I have accumulated a lot of emoji reaction left by my customer on all my product. At least more than 4000+ reaction with the most one being 1000+ on a single product. Out of nowhere, all of my product being reset to 0 without them notify me.
Contacted the developer for explanation, I get no reply. Pretty sure they are too incompetent to recover it already and I will 100% refuse to manually pump up the number as it is not a genuine things to do to lie our customer.
EDIT: They have offered a small compensation for it as they are not able to recover all my 3 years worth of data that is lost in exchange of changing my bad feedback to neutral.
Hi ZZ Reroll,
Thank you for bringing this to our attention. I’m truly sorry to hear about the unexpected reset of your product reactions. I can understand how frustrating and disheartening this situation must be, especially after using the app for over three years and accumulating so many valuable reactions.
We take these concerns very seriously and are currently investigating the issue to understand what went wrong. I assure you that our team is committed to resolving this matter and restoring the integrity of your data. Our support team has reached out to you requesting more information to help us resolve the problem, but we haven’t yet received the details needed to proceed. Please provide the additional details at your earliest convenience so we can expedite the investigation and work towards a solution.
Your feedback is invaluable, and we appreciate your patience as we address this problem. We hope to regain your trust and provide a more reliable experience in the future.
Best regards,
Cristal
Tech Support Manager
Great little app - lots of features - and support is great!
Hi ibigboi.com,
Thank you for your kind words! We're thrilled that you're enjoying the app's features and that our support has been helpful. Ensuring you have a positive experience with both the app and our team is what we strive for.
We appreciate your feedback!
Great app providing many useful functions in my ecommerce store. Excellent fast support when needed.
Hi Bexie Accessory Co.
Thanks for the positive feedback! It is very gratifying to hear that you're finding our app to be useful and that you received fast support from our team. Please always feel free to reach out!
Excellent service client
Bonjour PushUp&Go,
Merci pour votre retour ! Nous sommes ravis de savoir que vous trouvez notre service client excellent. Offrir un support de qualité est essentiel pour nous.
Merci d'être un utilisateur apprécié !
Helpful staff.
Hi PAUL HEWITT Hong Kong,
Thank you for your feedback! We're delighted to hear that our staff was helpful. Providing excellent customer support is vital to us, and we're glad we could assist you.Thanks again for sharing!
I used to use this app and our conversion rate dropped dramatically when we installed a different app. Support is instant, really excited to get my conversion rates back up!
Hello Kippens,
It is so great to hear that you are benefiting from our app and support services. Thank you for the review! We hope that you will reach out if you need us!
The Support Team
Amazing app, works like a charm
I love how many features this app has! And, the customer service (Ajani) is absolutely amazing...they really showed that they cared about getting each feature working seamlessly on my website!
So far so GOOD!
www.babyterry.com
The app works well. We use quite a number of features in it. And their support is very responsive. A+
Hi SURVIVAL, thanks for your review and for being our awesome customer :)! We are glad you like the app and find it useful! Happy selling!