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I have been using this app for 3+ years, I have accumulated a lot of emoji reaction left by my customer on all my product. At least more than 4000+ reaction with the most one being 1000+ on a single product. Out of nowhere, all of my product being reset to 0 without them notify me.
Contacted the developer for explanation, I get no reply. Pretty sure they are too incompetent to recover it already and I will 100% refuse to manually pump up the number as it is not a genuine things to do to lie our customer.
EDIT: They have offered a small compensation for it as they are not able to recover all my 3 years worth of data that is lost in exchange of changing my bad feedback to neutral.
Hi ZZ Reroll,
Thank you for bringing this to our attention. I’m truly sorry to hear about the unexpected reset of your product reactions. I can understand how frustrating and disheartening this situation must be, especially after using the app for over three years and accumulating so many valuable reactions.
We take these concerns very seriously and are currently investigating the issue to understand what went wrong. I assure you that our team is committed to resolving this matter and restoring the integrity of your data. Our support team has reached out to you requesting more information to help us resolve the problem, but we haven’t yet received the details needed to proceed. Please provide the additional details at your earliest convenience so we can expedite the investigation and work towards a solution.
Your feedback is invaluable, and we appreciate your patience as we address this problem. We hope to regain your trust and provide a more reliable experience in the future.
Best regards,
Cristal
Tech Support Manager
Great little app - lots of features - and support is great!
Hi ibigboi.com,
Thank you for your kind words! We're thrilled that you're enjoying the app's features and that our support has been helpful. Ensuring you have a positive experience with both the app and our team is what we strive for.
We appreciate your feedback!
Great app providing many useful functions in my ecommerce store. Excellent fast support when needed.
Hi Bexie Accessory Co.
Thanks for the positive feedback! It is very gratifying to hear that you're finding our app to be useful and that you received fast support from our team. Please always feel free to reach out!
I used to use this app and our conversion rate dropped dramatically when we installed a different app. Support is instant, really excited to get my conversion rates back up!
Hello Kippens,
It is so great to hear that you are benefiting from our app and support services. Thank you for the review! We hope that you will reach out if you need us!
The Support Team
I've just installed Sale Rocket and within a few days, the bounce rate on my site has dropped dramatically. There are so many features to encourage browsing and improve the customer experience. I love it! I've also reached out to support a few times to help with set-up and they've been outstanding. Very happy with this app!
Hi Gina Clark Fine Art,
Thank you for the stellar feedback! We're so thrilled that you are having a great experience with our application and the customer support behind it. Please always feel free to reach out to us!
Excellent service client
Bonjour PushUp&Go,
Merci pour votre retour ! Nous sommes ravis de savoir que vous trouvez notre service client excellent. Offrir un support de qualité est essentiel pour nous.
Merci d'être un utilisateur apprécié !
Happy about the APP function and the setup, their customer service is very good. My store started to grow with their help, getting more attractive
Greetings WELLQHOME,
It is great to hear that Sales Rocket is helping your store grow with the assistance of our support team! Thank you for this review and let us know if you need anything.
The Sales Rocket Support Team
Amazing app and even more amazing support!
Hello Morale Patch Armory,
Thanks for taking the time to leave this 5-star review! It is great to hear that we provided excellent support for what you needed. We are here when you need us!
The Support Team
Helpful staff.
Hi PAUL HEWITT Hong Kong,
Thank you for your feedback! We're delighted to hear that our staff was helpful. Providing excellent customer support is vital to us, and we're glad we could assist you.Thanks again for sharing!
Amazing app, works like a charm