FX: Christmas Snow Animation

Hello,

Thank you very much for your review. We truly appreciate every review on our app—both positive and constructive, as they help us identify areas for improvement. However, I was surprised to see that you chose to leave the review review while I was waiting for your response to the technical question I asked two days ago while investigating the issue for you, as I wanted to ensure that a technical collision is not the cause of it.

I've contacted you again privately now via email and asked if you’ve had a chance to see my previous message? I’ve also attached a screenshot of it in my email for your reference.

Thanks again for your feedback! :)

Best regards,
Shahar

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Hallo,

Vielen Dank für Ihre Bewertung. Wir schätzen jede Bewertung unserer App sehr – sowohl positive als auch konstruktive, da sie uns helfen, Verbesserungsmöglichkeiten zu erkennen. Allerdings war ich überrascht, dass Sie die Bewertung abgegeben haben, während ich noch auf Ihre Antwort zu der technischen Frage wartete, die ich Ihnen vor zwei Tagen gestellt habe, als ich das Problem für Sie untersuchte. Ich wollte sicherstellen, dass keine technische Kollision die Ursache des Problems ist.

Ich habe Sie nun privat per E-Mail kontaktiert und nachgefragt, ob Sie meine vorherige Nachricht gesehen haben? Ich habe auch einen Screenshot meiner Nachricht in die E-Mail eingefügt, falls Sie diesen benötigen.

Vielen Dank nochmals für Ihr Feedback! :)

Beste Grüße,
Shahar

Thank you for taking the time to share your feedback. We genuinely appreciate all reviews for our app, whether they highlight positive experiences or bring attention to areas where improvements can be made.

Upon reviewing your store's history, it came to our attention that you installed the app on January 1st, a period when the app did not offer a trial, as explicitly mentioned on the App Store page.

We regret any inconvenience this may have caused you and wish to emphasize that had you reached out to us, we would have promptly processed a full refund for you.

Despite our attempts to contact you privately via email, unfortunately, we did not receive a response.

Once again, thank you for your feedback, and we hope you have a wonderful rest of your day!

Best regards,
Shahar

Thank for your review. We value all reviews on our app, whether they're positive or point out areas for improvement.

However, it seems your review is empty and lacks specific details about your experience, making it challenging for us to address any concerns or issues you may have encountered. To better assist you and enhance your overall experience with our app, we encourage you to reach out to us via email at support@effectify.co or through the live chat option available in the app's dashboard.

Thanks again and have a Happy New Year! :-)
-Shahar