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Not a great experience. The 'add to wishlist' button wouldn't show in our online store editor. We requested support to help reposition the button, however they replied saying they completed the work as requested but the button remained in the same position I had left it before requesting the change. The support team also decided to integrate additional placements across our website that we never requested which conflict with the functionality of our website. Uninstalled
We sincerely apologize for the inconvenience caused and for not meeting your expectations. We deeply regret the miscommunication and any unintended changes made during the setup process.
We value your feedback and would love the opportunity to make things right. If you could consider reinstalling our app, we assure you that we’ll prioritize your requests, resolve the issue promptly, and implement the changes exactly as needed.
Thank you for your understanding, and we hope to serve you better in the future.
App is Not working properly how exactly we want. I found better app from this. verry bad..... uninstalling.
We are really sorry for the problem that you faced.
We have checked your store and seen that you did not integrate the code in the theme so that wishlist icons were not appearing on your store and we have also checked your store in our database and seen that there is no wishlist generated through your store.
We have also contacted you when you install our app through email (mailto:support@scriptengine.net) but did not hear back from you. Please take a minute to share your requirement in detail, i.e. how do you want to customize and set up the wishlist icons so that we can check it and help you to implement the same, because without requirement details, we are unable to help you.
We are waiting for your response, Look forward to hearing back from you.
Thank you.
1. Slow customer support response,I have waited more than two days for a response, and customer service has not yet responded after I asked another query.
2.Extremely cumbersome to set up and requiring knowledge of the code; you must manually alter the code when adding buttons to cart and collections,They don't have any detailed instructions, only one sentence:”Kindly open the cart.liquid* file and paste following code to desired position“, how do I know where is desired position?I checked all the instructions but couldn't find where is this.I then tried to contact customer service and it took two days for them to reply.
3.This app will greatly damage SEO,He will generate a lot of 403 Error Responses,just like Paywalls,20% of traffic was lost within a week of installing the app.Once you install this app on your website, Google may believe that your website is a paywall because it will return a large number of 403 error responses, causing your ranking to decline significantly.
We are really sorry for the problem that you faced.
We have checked your store and seen that our app widget JS was removed from your store and due to which the issue arise and gives an error of 403 page.
We also apologize for the late response, we have send you the collaborator access request for your store, Please accept it and contact us at support@scriptengine.net so we will help you to fix all issue and make our app working perfectly on your store.
We are waiting for your response, Look forward to hearing back from you.
Thank you.