Arvostelut (29)
Tarkenna
-
Luokituksen mukaan
This is a very good app for free, it's pretty impressive. As always Chaithra has been super helpful, she almost spent the whole morning helping me on the app...
In my very opinion, the only downide are that customizations are pretty limited and you will have to go quickly into css, but thanks to the customer service, everything is doable. Thank you again !
Here's a review for Wowcart - Slide Cart Drawer with a shoutout to their support team:
Wowcart - Slide Cart Drawer Review
The Wowcart - Slide Cart Drawer has been an invaluable addition to our CoreLift website. This app makes the checkout process smooth and effortless for our customers, with its sleek slide-out cart and intuitive design that’s incredibly user-friendly. It's helped streamline our shopping experience and has even encouraged customers to add more items before checking out, boosting our sales.
Special thanks to the support team at Wowcart for their fantastic assistance! They were quick to respond, patient, and very knowledgeable. Their guidance made setup and customization easy, ensuring the cart looked and functioned exactly how we envisioned.
If you’re looking to enhance your e-commerce site's checkout experience, Wowcart - Slide Cart Drawer is a must-have—and their support team is top-notch!
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Wowcart - Slide Cart Drawer has had such a positive impact on your CoreLift website and that it's been helping streamline your checkout process. We're also delighted that our support team was able to assist you efficiently and ensure everything was set up just the way you wanted. Your feedback truly means a lot to us, and we’re grateful for your recommendation! 😊
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Customer service is excellent! recommend
Thank you so much for your kind words and recommendation!
We're delighted to hear that you had a great experience with our customer service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Good customer service! She really went out of her way to help me solve my problem! :D
Thank you so much for your wonderful review!
We're thrilled to hear that our team member was able to go the extra mile to help you out.
Your satisfaction is our priority, and we're glad we could solve your problem. 😊
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
easy good to use helped me to
Thank you for your kind words!
I'm glad to hear you found it easy and helpful. If there’s anything more we can do to support you, please feel free to reach out!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Support from the person is good and resolve the issue ASAP from the team.
Thank you for your feedback!
We're glad to hear that the support team was able to resolve your issue quickly. It’s our goal to provide timely and effective assistance, and we’re happy we could deliver that for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Service Super, j'utilise deux applications de chez eux et ils sont rapide et à l'écoute :)
Thank you for your kind words!
We’re thrilled to hear that you’re enjoying both applications and that our team has been fast and attentive in providing support.
Your satisfaction is our priority!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Support is always quick to respond and helpful. The application is user-friendly, and the customer service team was incredibly helpful in resolving any issues I faced.
Thank you for your delightful feedback!
We're glad to hear that our support team is quick to respond and helpful.
It's great to know that you find the application user-friendly and that our customer service team was able to resolve any issues you faced.
If you have any more questions or need further assistance, please don't hesitate to reach out.
We're always here to help!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
极致的客服体验 ，耐心友好的解答，完美的应用
感谢您的精彩反馈！
很高兴听到您对我们的服务和应用感到满意。如果您有任何进一步的疑问，
请随时通过 support@helixo.co 或在应用内聊天与我们联系，
我们始终乐意为您提供帮助。
Helixo 客服团队
Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround?
Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer..
So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day..
So do yourself a favor and never install this app!
Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end.
Dear Julian,
We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation.
We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved.
We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end.
We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future.
I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further.
While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions.
Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability.
Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue.
Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Tinu,
Customer Support Lead at Helixo.