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Foarte utila aplicația. Înainte foloseam doua aplicatii diferite pentru facturare si generare awb, dar acum le-am mutat pe toate în xConnector și câștig foarte mult timp. Îmi place că o poți configura cum ai nevoie, iar cei de la suport sunt foarte proactivi.
Foarte rapizi în ați oferi ajutor, au răspuns la orice întrebare recomand
I want to say that this app is really good but the best part is the customer service
Cristina is really awesome , she helped trough all my problems with invoices
i definitely recommend this application
The app should be fine, however the developers and support is very rude and only upsells and are not proactive to actually help, but are there only to sell. I do not recommend!
LE: I appreciate the response, but I want to clarify my experience as it seems different from how it’s being portrayed.
I reached out because I genuinely needed help, not an upgrade pitch. While the developer states that “this level of support wasn’t included,” that’s exactly the issue many small businesses struggle with — basic guidance turns into a paywall, and the tone felt unexpectedly condescending, almost like we were being talked down for not already paying more.
That’s not the kind of attitude you expect from a team whose role is to support customers.
I’m not asking for special treatment; I’m simply sharing how the interaction felt from a customer’s perspective. If I left the conversation feeling unheard, pressured, and subtly mocked, that’s valid feedback. Other small and medium businesses depend on clear, supportive communication, and my review reflects that gap.
I stand by my original comment so other users can make an informed decision.
Thank you for your feedback. We’re sorry to see this rating, especially since we assisted you through our support chat even though this level of support is not included without an active subscription.
We also want to clarify that our team maintains a respectful tone in all interactions, and we do not engage in upselling. Our only goal was to help you resolve the issue you reported, which we did.
We remain available if you need further assistance in the future.
Super aplicatie. Cei mai buni si cei mai operativi. Am primit mereu suportul lor. Recomand cu incredere.
We've been using xConnector to handle our SmartBill invoicing and DPD shipping integrations, and the experience has been flawless. The automation features have significantly reduced manual work, minimized errors, and saved us countless hours. The setup was straightforward, and the connection has been stable and reliable. What's particularly impressive is how well it handles complex product setups, including bundles with different products and items with multiple variants. On top of that, their customer service is impeccable—always responsive and incredibly helpful. This app is an essential tool for any Shopify store operating in Romania.
Aplicația funcționează bine pentru magazinele care operează exclusiv în România.
Totuși, dacă intenționați să expediați și în afara țării, trebuie să știți că suportul este aproape inexistent. De peste 30 de zile am solicitat traducerea modulului de retur în limba italiană — am oferit chiar și textul complet tradus. După două săptămâni, limba italiană a apărut ca opțiune, însă conținutul este tot în română. Am semnalat din nou problema, dar din păcate nu am mai primit niciun răspuns.
Concluzie:
Recomand să alegeți cu atenție aplicația de fulfillment încă de la început, deoarece ulterior poate fi dificil să schimbați fluxurile deja implementate. În cazul nostru, fiind deja integrați cu xConnector pe magazinele din România, tranziția către o altă soluție este acum destul de complicată.
Thank you for your feedback. We confirm that the issue with the Italian return module has now been fully resolved, and we appreciate your patience.
We also want to set a clear expectation: while we always try to help quickly, no public app can implement new features or custom changes immediately after a single merchant request. Updates require development and testing so they work reliably for all stores.
We’re glad your stores run successfully on xConnector, and we remain available to support you further. Thank you for helping us improve.
THE BEST SHIPPING ALL IN ONE APP. 100% RECOMMEND! PERFECT SUPPORT WITH CRISTINA!
The app is very user friendly and whatever requests you may have regarding the usability or new features you get answers not other questions. Our experice is a very positive one as it solves alot of fulfilling problems and billing problems, handling shipping labels, solve the payment confirmations and so on. We strongly recommend this app.
Best app , best support team!
We’re really happy with this app! It has everything we need—lots of features but still easy to use. It makes our work so much easier, and everything just works smoothly.
But the best part? The support team! They’re always there when we need them, super fast, and really helpful. No matter what issue or question we have, they sort it out right away.
Honestly, we can’t see ourselves ever switching to another app. This one does it all! Highly recommend!