xCotton Post Purchase Guard

The xcotton app has been a fantastic addition to our business. It reassures our customers with a reliable delivery guarantee while also protecting us as merchants by covering losses for misplaced or damaged shipments.

The app integrates seamlessly with our website, and their team handled the setup effortlessly.

Additionally, we’ve noticed a boost in customer confidence, which has positively impacted our conversion rates.

There are indeed many cases of package loss and damage during shipping. The average order value of our store is very high, and customers have high expectations for time and completion of delivery. If something happens, they will contact the us and we will need to make compensation. This app solves this problem perfectly. After using it for a month, 40% of the orders purchased this Shipping Protection service, and some orders may give up the Shipping Protection because our product prices are relatively high (the cost of Shipping Protection will naturally be higher). But these 40% of orders that have purchased Shipping Protection will still avoid many problems, and we will also avoid a lot of losses. We have currently only tried the service of Shipping Protection, and will try the Warranty Extension service in the future.

The xcotton app works great, My customers feel comfortable buying from us because we have a return policy and the app handles returns without having to ship the product back to us.

The app integrates easily with the website (they do all the work) and works smoothly. It allows for personalization and is very responsive.

Likewise, we are pleased with the app's ability to increase my conversion rate.