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The support team have been going above and beyond to amend settings to meet our needs on the new B2B site. With customers paying on credit terms and bank transfer to varying accounts it is a tricky set up and they have helped every step of the way. Thank you everyone!
Great app and very supportive customer service. Would highly reccommend.
Fab team, always helpful and happy to assist! Highly recommend, the features save us hours of work!!!
easy to setup and amazing customer service. Highly recommended
We have been using Parex for our shopify store for over 12 months and make our Xero book keeping a lot easier. App always runs smoothly. Support team and dev teams are easy to deal with and responsive with features requested. Highly recommend this app!
Found an issue where the order amount was not synced to Xero correctly after removing some items from the order.
Rushabh reached out to me and worked out a solution with their tech team to solve the issue. Good job!
Thank you for your patience.
We sincerely apologise for the issue that you are facing.
I am the partnerships manager and will take up this issue.
We have already contacted Shopify for this to see the reason for the failure to receive the updates.
Please give us 2-3 days to that we can check this. We will reply to you in the email as well.
I am new to Xero software so wanted to have an integration of my orders from Shopify which this app was able to provide.
I am most impressed with the speed of customer service and the patience to manually re-sync orders and fees when needed.
Thank you to the team (Mahek). It would be great if you could provide a simpler integrated solution for Afterpay.
Best app for connecting XERO to Shopify easily! I've used other apps and only had problems with them that cost us thousands of dollars to fix within our accounts in XERO. Not only is this app great, doing exactly what it should but by far comes with the best customer service I've probably experienced from any company to date. They always have gone above and beyond resolve all of our crazy issues that happen time to time doing the volumes that we do things are bound to have issues here and there and it's crucial to have a support team that jumps onto them and resolves them quickly which these guys do just that!
Highly Recommend! I used this app to be able to automatically sync my Shopify orders into Xero. I needed quite a few months synced and noticed this app would only sync back to 3months... so I emailed the support team and my experience with them was EXCELLENT! They are the most helpful and understanding support team and they always email you back within a few hours. They were so patient with me (as I am still learning a lot!) and everything works perfectly now...this app makes my life so much easier. I highly recommend !!!
The only Xero integration you need for Shopify—don't waste your time on the others. We use Shop Pay and PayPal, and the Xero Bridge app by the team at Parex flawlessly syncs all transactions and fees ready for easy reconciliation. The team have been incredibly helpful with back-syncing previous orders and then ensuring we are set up for the future. I couldn't recommend using Shopify & Xero with this app more—spend less time on bookeeping and more time on the business!