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I am new to Xero software so wanted to have an integration of my orders from Shopify which this app was able to provide.
I am most impressed with the speed of customer service and the patience to manually re-sync orders and fees when needed.
Thank you to the team (Mahek). It would be great if you could provide a simpler integrated solution for Afterpay.
Found an issue where the order amount was not synced to Xero correctly after removing some items from the order.
Rushabh reached out to me and worked out a solution with their tech team to solve the issue. Good job!
Thank you for your patience.
We sincerely apologise for the issue that you are facing.
I am the partnerships manager and will take up this issue.
We have already contacted Shopify for this to see the reason for the failure to receive the updates.
Please give us 2-3 days to that we can check this. We will reply to you in the email as well.
Love this app and the support they give. I didn't think to ask for help when I messed something up on the Xero side of things, but when I eventually asked they had it all sorted out very quickly.
Great app and very supportive customer service. Would highly reccommend.
The app does exactly what it says and in reality, more. With the number of individual transaction we have, saved me at least an hour a day if not more. The support during set up from Abhi has been fantastic, very quick to respond and clear instructions when we needed to make changes, they have even, in a matter of days, developed the app to cover an area it did not and I just said it would be helpful. Did not expect them to make it happen and certainly not in 2 days. Highly Recommended
The app interface is not the most beautiful, but it works well and does what we need it to. But most importantly, the support from the team is perfect - quick, knowledgeable, and so far they have solved all 3 queries on the first response.
The support staff is even better than the app. They guide you all the way and resolve any issues you are facing. I had some trouble connecting both our stores to Xero, but Chirag, from customer support, made it all smooth.
Highly recommended.
Brilliant, Very helpful and very efficient, highly recommend this app, thank you Mahek.
easy to setup and amazing customer service. Highly recommended
Has made life so easy and the support is incredible. So prompt and helpful. Easy set up. Couldn't be happier : )