XERO SYNC by BOLD

I'm not happy with the charges at all, I spoke to Bold and was offered a few free months to figure things out. I will update my review in a few months time.

Good support from David at Bold Commerce. Nice integration.

This app used to work pretty well, but in recent weeks it seems to come up with more and more errors... we're now getting loads of failed exports with no explanation as to why.

I just went on the support form to question this and quite stupidly they only give you 30 characters to explain the fault.... seriously stupid.

Brilliant how this App can integrate with everything I have and used for my business. Thanks Xero for have a flexible app, that integrates with everything I need it to.

We are happy with Xero in general and have been using it for over two years now. However, since late March, our sales(retail and online) are not transferring down from Shopify which is a massive problem. Bold support has been absolutely terrible, keep saying they are looking into it but have no idea when the issue may be resolved if ever. Shopify point to Bold and Xero point to Bold.
In the mean time we have asked them all for an easy way to get sales down manually so that the accounting side of our business can function but nothing from anyone. It is a huge undertaking to change accounting software at this stage..not really sure what to do but we will need to make a call soon.

NEVER AGAIN! This software does not do what they say it will do. You can not use it to write Purchase Orders and track inventory because it doesn’t work with Shopify. They refuse to help you until you have connected your bank account to the software and become a paying memeber. Then once you do that they tell you it shouldn’t be used to track the inventory. You can only use Shopify OR Xero which means you could oversell in Shopify if you choose Xero to track your inventory. This makes handling a large inventory impossible. ADDITIONALLY we tried to cancel this subscription for at least 3 months. They told us we needed to do X. We did. Then we would get billed again next month. They told us we needed to do Y. We did. We still got billed. So now they conned well over $100 from us for software we never used. DO NOT USE XERO!!!

Serious? This seems pretty elementary.

Discount must not be greater than one hundred.
Partial line item refunds are not currently supported.
Restrictions on how many items I can export a day?!?!?

Distinction has to be made between this integration which is being managed and developed by BoldCommerce, and the platform Xero.com

I posted a bad review originally because support from Xero.com was non-existant, and I need a solid accounting backend asap.

However, Paul from BoldCommerce immediately got in touch with me, and gave me a call to help me with the integration - he was super friendly and helpful and he and the team from BoldCommerce deserve praise.

For this reason, I give this integration/app 5 stars. I hope Xero.com support will pick up their act to not disappoint the team from Bold...

I have used BOLD for 2 years. They were super generous with their free plan that lets business owners focus on growing their new store rather than doing the accounting. We started selling internationally and the BOLD integration picks up the wrong field to reconcile international payments using the international payment amount not the local currency amount that Shopify pays. Support just told me - this is not an issue we are going to solve soon as we are working on more important things. Nick - never tell your customer their issues isn't important. What would have been awesome was that it was added to the backlog or let the community vote if this is an issue that many people are facing.

Struggling with this app & the data it sends to Xero. All orders are sent as a whole order which works well BUT if a customer has split a payment, Xero does not identify this, so when reconciling your bank feed, it is a headache.

Likewise with payments off lay-by's, there is no line item that comes across for every time a customer makes a payment, so when you cannot reconcile that days takings, you need to scroll through the orders for where & how much the payment was, and split each payment on the invoice against each date so you can reconcile.