XERO SYNC by Bold , 212 recensies
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Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually.
We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.
Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take your feedback seriously. I have checked in with our support team and can see that they are currently investigating the issue. We hope to get you back on track soon as possible. Thank you for your patience while the team works to get to the bottom of the issue.
Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly.
Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We hope to get you back on track as soon as possible. Thank you for your patience.
was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.
Thanks for writing in with your feedback. We are very sorry to hear you encountered some problems with the app. Our team has reached out to see if they can help make things right. Please keep an eye out for an email from our team. We are always happy to help our merchants when facing any roadblocks!
This is my first review on Shopify and I am really disappointed. As a business owner I wear many hats, so expect that a Shopify to Xero App would do all the heavy lifting for me. Unfortunately this is not the case. 60% of my data is showing an "error" message and I am unable to manually pull the data across. My bookkeepers and I have been through to ensure the mapping is correct. Then went back through my emails to support to realise that this was not an isolated issue.., and that's when this App was free. Now that I have been paying for this App for a while now it seems the same issues are there but we're paying for it.
DO NOT USE THIS COMPANY! Atrocious Support. I have had an urgent ticket open for 4 months and they have made no attempts to help me, they simply state it is with the developers. I've spent weeks manually fixing the data up and I'm still paying full price for the App. Don't risk it go elsewhere as I am about to (which is really annoying because they know its really hard to change apps in the integration space. Horrible company, STAY AWAY TRUST ME. Don't just take my word for it, the majority of their reviews are 1 Star.
This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.
Thank you for your kind review! We are so glad to hear that Xero helps make running your business easier. Thanks for choosing Bold!
Great app and saves plenty of time with tonnes of automation going on behind the scenes. Their support is also pretty responsive.
Thanks for your kind review! We're always here to help with anything you may need. Thanks for choosing Bold!
Thanks to Deelen and the team for your incredible support sorting out my sync glitch! Your patience and diligence in ensuring this problem was fixed as quickly and efficiently as possible was much appreciated. Thank you!
Payments download to Xero daily - straight forward to reconcile with info min of 100 charactors to kdkdk.
Thanks for your review, we are so glad to hear Xero fulfills your needs! Thanks for choosing Bold!
Very bad service. Support team is not giving any reply after 3 days. nothing is working there. worst app