Avaliações (214)

Avaliação geral
2,7
Pontuação por nível de classificação
  • 32% das classificações são de 5 estrelas
  • 11% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 7% das classificações são de 2 estrelas
  • 45% das classificações são de 1 estrelas
25 de fevereiro de 2025

[URGENT] Please help with issue! (There were errors with your settings:
Tax overrides)

Cannot contact developer, 1 Star Review as NO SUPPORT!

Shopify integration has stopped working, we are unsure as to why stopped or how to fix?

I cannot upload screen shots and your app should have a support section not rely on this website contact us box.

Cannot contact developer.

MODE Auto Concepts
Austrália
Quase 7 anos usando a aplicação
5 de outubro de 2023

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly.

Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

Three Peaks Challenge Shop
Reino Unido
Quase 9 anos usando a aplicação
Questão respondida por BOLD 11 de outubro de 2023

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We ...

Editado a 30 de novembro de 2020

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having ...

Emerald Energy
Estados Unidos
Aproximadamente 8 anos usando a aplicação
11 de novembro de 2019

This app is a disgrace. Cannot export anything today. Fails everytime with zero support from Bold. SHOPIFY you need to address this asap as I will be leaving otherwise. The app has been a disaster since Bold took it. And that's putting the ludicrous pricing to one side. Undermines the Shopify product.

Yull
Reino Unido
Quase 8 anos usando a aplicação
27 de maio de 2019

Started charging us $59.99/month WITHOUT WARNING for last several months and we just noticed it. We were well under their FREE tier...PLUS no invoices had been exported for the last 2 months anyway. They charged even though we were not using their service! Will be cancelling and uninstalling BOLD's Xero integration ASAP.

Parabolica Press
Estados Unidos
Mais de 7 anos usando a aplicação
16 de fevereiro de 2023

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

Trader Trove
Austrália
Mais de 5 anos usando a aplicação
Questão respondida por BOLD 22 de fevereiro de 2023

Thanks for writing in with your feedback. We are very sorry to hear you encountered some problems with the app. Our team has reached out to see if they can help make things ...

Editado a 20 de dezembro de 2020

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over ...

CGC Emporium
Reino Unido
Aproximadamente 5 anos usando a aplicação
5 de outubro de 2023

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue ...

King & Tuckfield
Reino Unido
Quase 5 anos usando a aplicação
Questão respondida por BOLD 11 de outubro de 2023

Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take ...

15 de novembro de 2020

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and ...

White Rock Soap Gallery
Estados Unidos
Quase 5 anos usando a aplicação
25 de abril de 2019

Suddenly I noticed my integration is failing. All this while it was free. There is no announcement or update from Bold to advise that we now need to pay to use this apps. There should be proper communication prior to any changes. I am very unhappy with this.

akudankraf
Malásia
Mais de 4 anos usando a aplicação
Questão respondida por BOLD 25 de abril de 2019

Hi there. I just wanted to say I'm so sorry to hear about the issues that you are having with Xero. We would love to get in touch regarding this to see how we can help, so we ...