XERO SYNC by Bold

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually.

We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly.

Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having access to their API.

Started charging us $59.99/month WITHOUT WARNING for last several months and we just noticed it. We were well under their FREE tier...PLUS no invoices had been exported for the last 2 months anyway. They charged even though we were not using their service! Will be cancelling and uninstalling BOLD's Xero integration ASAP.

The new pricing structure feels like extortion! This is a really basic app that often doesn’t work in our experience and now they introduce fees without any justification at levels that seem unreasonably high. Very disappointing given the fees we are already paying to Xero. Very unhappy with this.