Recensioni (27)

Valutazione complessiva
2,8
Numero di recensioni per livello
  • Il 30% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 7% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 59% delle recensioni ha 1 stelle
10 gennaio 2025

Terrible app. Does not sync customer date or product data or stock. Formats VAT incorrectly on what it does sync. I expect much better from Xero.

I-CANOE
Irlanda
Circa 2 mesi di utilizzo dell’app
12 giugno 2024

Unfortunately learned the hard way app doesnt tell you its not generating invoices (didnt realise i was on a plan that maxed out at 20 per month).

Doesnt make third party (paypal / afterpay) payments easy to reconcile. Also doesnt cope with paypal refunds.

Dont think this should cost Aus users, its a standard offering by quickbooks. Will look to move away from Xero shopify integration as i think others exist.

Blink Box
Australia
6 mesi di utilizzo dell’app
25 luglio 2023

We thought trial is missing the full functionality but the subscriptions was no good either. Found that it doesn't push all different payment gateway info into Xero.
Didn't use the trial and payed for the app only finding that the it wont be any good for us. They don't even refund you if you can't use the subscription. Would recommend to use other app rather then wasting time dealing with Xero customer service which is non existent when comes to Shopify.

Luxi Living
Australia
2 giorni di utilizzo dell’app
28 settembre 2025

WARNING - DO NOT INSTALL OR DOWNLOAD

After uninstalling I am still getting billed monthly.

Crumb Clothing
Nuova Zelanda
Circa un mese di utilizzo dell’app
9 gennaio 2025

zero support. have raised tickets and there has been no answer.

de Savary London
Regno Unito
7 giorni di utilizzo dell’app
23 agosto 2023

I have uninstalled the app, and still getting charged. There is no customer service, this is absolutely insane. STOP CHARGING ME, I have cancelled subscription few weeks ago!!!!!!!

Brightr® Sleep
Regno Unito
4 mesi di utilizzo dell’app
29 giugno 2023

Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.

WinterGardenz Australia
Australia
Circa un mese di utilizzo dell’app
2 febbraio 2022

I love using Xero and Shopify - they really are a great combo. But don't use this app if your shop uses Shopify Payments - as the app simply won't work in that case. Shopify payments pays out daily based on the UTC time, whereas this app creates invoices in Xero based on your local time. They two will never be able to be reconciled, which is the main purpose of the app. Also pretty shoddy support where they failed to acknowledge this as an issue when its obvious as day and night.
Will review again when/if Xero fix this but until then.....

Knitnstitch
Nuova Zelanda
3 giorni di utilizzo dell’app
Xero ha risposto 7 febbraio 2022

Hi there,

We’re sorry to hear about your experience.

The integration uses a clearing and bank account to support you to reconcile your Shopify sales against your payouts. This ensures that reconciliation will work regardless of timing differences between when an invoice is created and your payouts occurring.

Guidance on how to setup a clearing and bank account for the integration can be found at: https://central.xero.com/s/article/Connect-to-Shopify#3Setuptheintegration

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team

9 febbraio 2022

An absolute trash. Not even a single Shopify Payout matches. How can XERO make such a trash? I doubt if the dev has tested the function. You waste my time to install, set up, and delete the mess this app has created.
I installed this app this first few days after this app launched in November. No question because I TRUST XERO!! I tried to get used to this integration by studying different sources as I am not a bookkeeper. I thought that was my lack of knowledge cause the mess. However, the mess grows when time passes and I finally realized there is some development problem with the app itself. Extreme disappointment. Shame on you XERO.

Dr. Koala
RAS di Hong Kong
3 mesi di utilizzo dell’app
Xero ha risposto 11 febbraio 2022

Hi there,

We’re sorry to hear about your experience.

The integration uses a clearing and bank account to manage differences in timing between when an invoice is created and your payouts occuring. This ensures that you are always able to reconcile your Shopify sales against the payments in your bank feed.

Guidance on how to setup a clearing and bank account for the integration can be found at: https://central.xero.com/s/article/Connect-to-Shopify#3Setuptheintegration

If you wish to try the integration again, you can do so here: https://apps.xero.com/hk/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team

7 marzo 2022

I wish I had the hours of my life back that I spent trying to get this app to work. Neither Xero nor Shopify support could get it to work properly. In the end I've had to delete it and cut my losses.

Buttery Horse Co.
Australia
4 mesi di utilizzo dell’app
Xero ha risposto 10 marzo 2022

Hi there,

We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to get setup to reconcile your Shopify sales against payouts, while also supporting you to meet your sales tax obligations.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team