Redo Free Returns & Exchanges

“Incredible team to work with. Of course, the app is a no-brainer —but the team we got with the app is big for us.”

Great app with tons of options for different automations and return flows! Recent updates have made it even more user friendly and easy for customers to return items. Anytime I have needed support, the online chat has been answered extremely fast and my issues have been resolved promptly each time.

Great app for processing returns and the best part of this is that they pay for the shipping labels. It has saved me so much money. The return portal is very easy to use. Since using REdo, I saw my conversion rate increase since I am able to offer free returns. This app is a no brainer. I highly recommend it. The team is always there to help. Natalie from their customer service is very quick to reply and help me with any issue. They are a newer company so they are very eager to improve on any glitch. This app is better than Loop or any other return app I have used in the past. Keep up the great work REdo!

The highlight of this app is seamless returns/exchanges - customers can complete returns/exchanges in a few quick steps. Everything is automated. The only drawback is that if customers want a different product in exchange (rather than different size or color of the same product), you will need to manually sort that out as the app does not allow selection of a different product for exchange. Customers still have the option to choose to return for store credit and apply it to reorder a different item, however. Thank you for creating this app! Much needed!

We love using Redo! It is very user friendly and the team has been amazing helping us get everything set up. I have chatted with customer service several times with questions and Natalie is AMAZING and so helpful! I definitely recommend Redo for small businesses, it has made our lives so much easier.

So far quite happy with Re:Do. The learning curve with their system is a matter of a day or so and you're up and running. New interface is slick and easy to navigate. Support is very responsive and Natalie has always helped me get the answers I need.

This app has been an incredibly positive experience for us since we started using it. It has significantly streamlined our return and exchange process, making it much more efficient. The app itself is remarkably user-friendly and straightforward. Hannu has consistently been responsive, whether it's addressing minor inquiries or taking the time to provide detailed demos. Working with Natalie and Chris has also been a pleasure. The chat box feature has proven to be immensely helpful for quick questions, and we truly appreciate the team's swift and responsive support.

The way they incentivize customers to take store credit or exchanges has significantly reduced our refunds!

Re:do is easy to use! Ian and Hannu helped us get started, and both were very helpful. Natalie is a great source when we have customer service questions.
We have installed this in all three of our stores. It takes some of the manual work from us, which was much needed, and is an efficient way to deal with returns. One thing we would like to see is for customers to be able to exchange one style for a different style; however, many customers love the store credit option in place of that!

Natalie is always a great help when I message her. She is quick to reply and find solutions for the questions we have. I appreciate her and the help she gives to our company.