Redo

Re:Do has added a seamless experience for our customers when it comes to returns and exchanges. The onboarding was simple and almost everything is automated so the interface was easy to learn. Ian and Hannu are the best of the best! Any questions or problem that comes up is met with a quick and timely response and solution- even on weekends or Labor Day when we're running a big sale. We were also asked to be beta users to help give ideas and feedback to further elevate the customer experience and it's been a blast working with the Re:Do team. Could not recommend Re:Do more!

Re:do has been amazing and a no brainer for us! So glad we have them on our Shopify store! Plus they have been so amazing with any questions or concerns we have and are very thorough! Highly recommend them, you won't regret it!!

We have been so thrilled with re:do! There have been some learning curves/tech glitches but support is always on it so quickly. Processing returns is SO much quicker, saving me time and money. My customers are also happier because they have access to great postage rates, much better than sending them to the P.O.! Highly recommend!!

The app is very user friendly and customer service has a great response time. Shout out to Max, who is very patient and does a nice job of walking you through the setup process and answering any and all questions along the way.

I set up this app to do my returns and it was super simple. Their customer support went above and beyond to link this app to my store.

We were concerned that our customers would abuse free returns E.G. — Buying 10 items and returning 8 of them— But Redo has it set it up so that customers are still getting the Amazon Prime experience, but they prevent customers from abusing it. They have thought of everything!

Ian & Hannu helped me get this app set up & moving forward. Was it all that necessary? Maybe yes, maybe no... I'm pretty tech savvy and this app is really easy to navigate so I basically had it all set up before the call, but when they reached to out to advise they offer phone/video onboarding support, I took 'em up on it (to ensure I did it correctly) & the CUSTOMER SERVICE provided in that was exceptional! I wish ALL apps would do this, to ensure we're on the right path & using the app to it's full potential & to our biz owner's understanding - can't say enough good things about this app's support! Now, my customers have an amazing service provided & I feel confident I have the support of the app's behind the scenes team! Thanks y'all!

Love them so much! Very easy, onboarding was quick. Just say enough wonderful things about re:do. Thanks to Max for getting us all set up!

This app is AMAZING! Easily one of the most useful and seamless apps you can add to your shop. You absolutely need to have this app in your shop if you're a small business owner because it's just soo helpful! I'm so happy that I decided to give it a try! Top Benefits - streamlines returns, exchanges, etc with a very simple intuitive portal that customers can access via link that you can put anywhere you choose on your site. - no complicated installation. very straightforward - you can offer store credit and upsell by providing customers money or a percentage off if they choose store credit which is so amazing because that means more revenue
- it auto-syncs with your stores policies
- you don't need to worry about shipping labels or anything like that, the app generates everything with the customer directly - you can pre-approve returns and ask customers to upload an image of the product
- you can collect customer feedback about the item their returning
- the opt-in cost for customers is nominal -- $1 - $2
- even when customers don't opt in before purchasing, the portal still handles everything - most, importantly this is FREEEEEEEEEE to the store. No monthly costs, nothing!!! Oh and the customer support is super helpful and timely!

The customer service getting this app set up was AMAZING! I cannot wait to start using this program!