Redo Free Returns & Exchanges , 75 avaliações

These guys get it, they're the In n Out, the Costco, the Nordstrom, the Chick-Fil-A - whatever you want to call it - of e-commerce. Nobody does it better & nobody has better customer service. I had a cart issue 1 month in and they pulled their own product off my site and fixed the issue before reinstalling it. Most brands hide problems, but they were honest and helped me up-level - all while being incredibly responsive. Then, 6 months in I had a question on how to optimize a feature, their Director of Sales Jake Norton took the time to personally help me get the answer I needed. Redo takes care of their customers and that's something I've gotta have when my brand is growing 5x YoY. The product is cutting costs for us and driving more revenue & conversions as well. Give me a call if you're debating.

We started with re:do back in September and we couldn't be more happy with their app and services! They have helped create a better return, exchange, and now claim process for our customers. The communication and level of service they provide us is outstanding. They welcome new ideas and implement change quickly! They are constantly looking for ways to innovate and improve their app which I have been loving all the newly added features they have come out with. I highly recommend them for your company!

With Redo's seamless integration and the amazing platform features they offer, we have been able to customize a super user friendly return journey for our wonderful customers and our Return Department. Not to mention the customer service is out of this world! They are always ready and willing to help! We have had a great experience with using Redo for our return portal needs.

Redo has been a game changer and a huge time saver for me as a small business owner. Easy setup and the Redo team has been great to work with. Not only did redo simplify things on my end, it added value and reassurance from the customer’s perspective as well. Stop manually coordinating returns and get Redo.

We've been using Redo for the better part of five months and have found the experience to be very helpful for our CX team. Compared to other offerings, we believe Redo to be far better in terms of cost, reliability, UX, and automations.

Easy to implement, easy to monitor and track returns/exchanges. The team at Redo is also very responsive and eager to continue innovating in the space with their offerings. Would definitely recommend.

Redo has been great. The automatic creation of exchanges when the product is delivered has been super efficient and has helped reduce the amount of emails we get asking for refund/replacement updates. The cost savings on standard returns has been very beneficial.

The customer service support for Redo is excellent. After reaching out via chat I received a response in a few short minutes. Harrison was super helpful and able to quickly update what was needed. Thank you Harrison and Redo!

Re:do is a fantastic platform that has helped us serve our customers during the return/exchange process. It is very user-friendly, and the level of service that we have received is AMAZING! These guys set the bar at the highest level to ensure their customers are happy. We are very grateful for their help. Highly, highly recommended for any online retailer.

I am delighted with the way that this app has helped my small biz provide excellent customer service to my store. Buying apparel online is difficult, more so when you are a new mom with a new body. I truly believe (and have the stats to prove it) that adding Redo to my store has improved sales, as it assures customers that returns and exchanges are hassle free.
The install and set up was fabulous. I am technologically inept, and the crew at Redo flawlessly set up the features that I wanted in about 15 minutes on a video chat. They walked me through the whole process, helped me explore the dashboard, settings and all the admin stuff. When I contact them with questions, they are very responsive and helpful- and the one time I needed a settings change, they did it for me, which saved me time and stress!
I highly recommend that if you have a product that consumers hesitate about because of the potential for exchanges (like clothing) that you install this app TODAY! Game changer for sure!

Re:do has been one of the best apps/services we have ever added to our website! It makes the return process a breeze for our customers and for us. Their staff is amazing to work with and the onboarding process was the easiest I have ever experienced. If you have an e-commerce store, you have to have re:do!