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I love Redo. The automation is outstanding. Most recently the statistical information has become more robust. They are possibly the best tech team I have ever worked with. They are always open to crazy stuff I send their way. Redo has transformed the way we handle our returns and shipping claims. They are simply first class!
-Julie
Just Ingredients
Redo has changed our post purchase processes for the better. We were with Loop Returns for 3 years, but their system was complex and expensive and required a 12 month contract. Redo is better, no contract, and we have a far better customer experience.
Redo now handles all of our returns, exchanges, warranties, shipping claims in one platform, rather than split between Returns platform, and claims platform, and customer service platform for warranties. With Redo, our customers issues get resolves twice as fast.
The Redo Team was super helpful with implementation. Highly recommend the app.
REDO is the best return portal available. The reporting is top notch, the portal is clear and concise, and the customer support is AMAZING. Alex Humble and Parker Mackay are two of the best sales reps, and account managers I have ever dealt with. They answer every question and concern with honesty and promptness. They are flexible and always innovating ways to better help their clients. REDO has been one of the best changes we have made to our business. The amount of money we have saved with return shipping is bananas - tens of thousands of dollars. I'd recommend REDO until I was blue in the face! Thanks REDO!
Redo has been tremendous not only for our customers but for our staff. The simplicity and professionalism of the return portal has been nothing but smooth and easy for our customers to use and the processing time when the returns come in has drastically decreased. Our handling time for a return is only a matter of seconds. The business model of Redo was a huge incentive for us to implement their system. Zero fees and no contracts are hard to come by in todays world so on top of everything else it seemed like a no brainer for us. To top things off, they have an outstanding team of employees. They are very quick to help get things done and if you ever have any issues they are right there to help! Can't recommend the app enough!
For the first time in 14 years of running an e-commerce business I'm no longer paying for returns. I'm actually making money on my returns!
Awesome app and company. The level of support provided by the team is unique, I highly recommend this platform/app to any e-commerce brand.
Has completely transformed returns for us. We aren't losing money on them anymore. We are making money!
Can't say enough about how much Re:do has improved our customer's experience and saved our team time! Not only is the App amazing, but Hannu has been nothing less than exceptional any and every time we have needed something answered!
Re:do is changing the way we are able to serve our customers and with Hannu there's so much support and confidence standing behind us!
The highlight of this app is seamless returns/exchanges - customers can complete returns/exchanges in a few quick steps. Everything is automated. The only drawback is that if customers want a different product in exchange (rather than different size or color of the same product), you will need to manually sort that out as the app does not allow selection of a different product for exchange. Customers still have the option to choose to return for store credit and apply it to reorder a different item, however. Thank you for creating this app! Much needed!
Hi Petit Foot, thank you for your feedback! We have since updated our app to allow advanced exchanges, and instant exchanges so now customers can exchange for anything in the catalog. You have been automatically upgraded for free. Thank you for being a loyal customer!
RE:DO has been great! Easy for us to use and for our customers! And if there happen to be any issues, they are ready to help right away! Natalie has helped us multiple times when either we or a customer needed help with something. We very much recommend using RE:DO!
Re:do has been so awesome, Natalie has been so helpful whenever there are issues! Her and the other members of the team are so fast to respond and very positive.