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Great platform to work with, been awesome! And Natalie has been great with customer service!
Re:Do has added a seamless experience for our customers when it comes to returns and exchanges. The onboarding was simple and almost everything is automated so the interface was easy to learn. Ian and Hannu are the best of the best! Any questions or problem that comes up is met with a quick and timely response and solution- even on weekends or Labor Day when we're running a big sale. We were also asked to be beta users to help give ideas and feedback to further elevate the customer experience and it's been a blast working with the Re:Do team. Could not recommend Re:Do more!
Aside from saving us the expense, the support from the team has been impeccable post transition from our previous returns platform. Hats off to Natalie who has patiently assisted us through the transition and fielded our qeuries on how the platform worked.
GAME CHANGER ALERT! Seriously, this is hands down the greatest returns solution out there. Live Chat support is quick, fast, and knowledgeable, and new features are coming out faster than literally any other app we work with, and we work with A LOT. Ian, Hannu and the rest of the team are an absolute pleasure to work with. This app alone will save us $3,000 a year and that's just on the cost of have a return app. These guys also cover the cost of return shipping labels. Returning motorcycle boots is not cheap, and this company COVERS THAT COST. It's a no brainer. I'll be adding this as the return solution for all of our sites moving forward. 10/10 recommend.
Re:do has offered a great return and exchange system for my customers! I needed some help setting it up on my website and Max came to save the day! He was super nice, knowledgeable and made sure I understood everything before moving to the next step. I highly recommend Re:do if you’re looking to add a return and exchange app to your website!
Re:do has streamlined our return process in a very sophisticated way. It has improved our staff's workload as well as our customer experience. Max has helped us navigate some specific requests related to our company and is always very quick to respond. We've really enjoyed working with the Re:do team so far!
I met with Max and chatted with Natalie and it was such an amazing experience! They answered all of my questions about Redo and helped me to understand the platform better!
Would highly recommend!
Just completed onboarding with Re:do! Super excited to utilize all the automation features and customer friendly flow for our amazing customers! HUGE SHOUTOUT to Chris and Max for all their help making the process quick and easy! Great support and they were able to get answers to all my questions super quick! 10/10 recommend!
So far so good, Max has been supportive and helpful as needed. Its been a seamless transition and our customers seem happy as well. thank you!
This app is a great automated returns option for our store. Customers are loving the exchange or store credit option, and it's a great way to retain revenue. Natalie, from their customer service online chat, is always quick to respond and assist with any issues our company may have. Would definitely recommend!