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Redo is a parasite that cost us 10s of thousands of dollars.
Stay away. Stay far away.
It's an absolute nightmare. It's an absolute nightmare. It's an absolute nightmare. It's an absolute nightmare.
Update: Actually it was after you tried to bribe me with a $100 amazon gift card to remove the bad review I posted is when I stopped responding. Shopify has rules that prohibit you from asking for personal or merchant info outside of the app. Maybe they should look into your practices. I was having issues getting the app to show the widgets and cart on the store. I reached out to support and the first thing they ask is how many orders do we do a month so they can get the right person to help. #1 this app is supposed to be 100% free to the merchant so what does it matter how many orders I do a month. I assume they want high volume stores so they can make a lot of money off the customers that choose to pay $1 to $2 even if they don't use the service. I searched both the website and the app for help docs and both turned up empty pages or broken links. Reviews sounded so good even though there are only 5. Couldn't even get the app set up so I guess I will have to uninstall. You should never ask a merchant account questions just to help them with support.
Hi Coastal Gifts! We apologize for any misunderstanding regarding our support process and the issues you encountered with our app.
Your feedback about order volume and difficulty setting up the app is taken seriously. Our aspiration is to serve every ecommerce company, from small to large. We're sorry that this was not the sentiment we conveyed to you. We clearly failed here and will be better moving forward.
We've improved our setup documentation. Feel free to access our setup walkthrough documentation here:
https://intercom.help/redo/en/articles/8546711-redo-walkthrough
We're committed to improving our customer service and hope to have another opportunity to better serve you in the future. Thank you again for your valuable feedback!