Redo

Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially.

On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality.

I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences.

What we love most about Redo Returns & Exchanges is the amazing customer service. The team is always willing to help, open to feedback, and truly committed to improving our experience. The platform itself is super smooth and incredibly user-friendly—something that’s really important to us. It was also super easy to implement and integrate into our current system. The Redo team handled everything to make the process as seamless as possible. We’ve been with Redo since the very beginning of the program, and we use it on a daily basis. It’s become an essential part of our workflow, and we couldn’t be happier with how it’s supported our needs!

Before Redo we didn't have a return portal on our website. Adding that through Redo has revolutionized our return process. It's easy for our customers and streamlines things at our end. Our customers appreciate the chance to insure a free return label. Almost every customer uses that option. We left Attentive when we realized Redo could handle our SMS marketing just as well at a much lower price. We love how responsive the team is - so unusual to have support at our fingertips!

I cannot say enough good things about this platform and company. The best and most utilized is the customer support that they provide, i mean top notch! So responsive and if they cant solve it then and there the team will build it in their platform. they want to ensure the platform makes your day to day easier.

It saves us SO MUCH MONEY, returns are a loss for most companies but not loosing shipping and providing a more curated and specific experience for the customer is THE BEST.

I cannot recommend switching to redo enough, we are a clothing/apparel company and it has been a breath of fresh air coming from LOOP Returns.

Redo makes everything super simple for our customers! With Redo, we are able to quickly process returns & exchanges for our customers. Their customer service is really quick to respond and they are always helping us find new ways to convert our customers and make sure we are showing them relevant product. The AI Chat feature is really easy to use & helps us to answer customer's questions around the clock!

Redo has solved so many issues for us, and become a partner in more ways than we imagined when we first signed up. The amount of time it gives my CX team back where we are not manually managing returns, to the amazing new Warranty product, to the clever order tracking, they are a one-stop shop for an e-commerce company. Our account managers, the engineers and support are always readily accessible and so responsive. We are raving fans!

Prior to re-do we had no real system in place for returns. The time spent going back and forth with customers and trying to remember where each of them were at in the return process was stressful and confusing. When we learned about re-do we knew immediately we needed their system in place. It's been such a game changer for time on our side and it's provided a seamless process for the customer. Truly don't know what we would do without it!

Redo has been a breath of fresh air for our customer service and returns. The team is easy to reach and so kind! We love all the new products they are rolling out. If you're tired of overpaying for other popular help desk programs, try Redo instead!

Have been using Redo for almost a year now, and it has been great! Love that they keep launching new features and introducing new tools constantly within their ecosystem.

Have had an incredible experience with Redo! Our customers love it - and we love it on the backend as well. Any issues that have arisen ,their team is so quick to resolve!