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First off, this app is awesome. Literally saved me hours of work. If you're thinking of buying it buy it, it'll do you good.
Second, the team who made this are awesome. The team will genuinely help you with any of your needs.
Perfect.
Amazing customization and support. I love working with Adam. Available to answer phone calls and emails immediately. A++ overall
Very impressed with this app. We were able to generate a report quickly. It is an intuitive system and support replied within 1 minute when we had one question. Highly recommend.
Jason has gone above and beyond to help us get our fulfillment center the data it needs from Shopify. Support has been the best of any app that we've used on this platform.
Xporter has been one of the most useful apps added. It has saved us hours of time related to data management and exporting. Now our system is 100% automated and we love it.
We worked closely with Adam from eShopAdmin and he helped us set up everything. We sent a lot of requests and questions, and he patiently answered and helped with every detail. We highly recommend this app!
I Needed to export orders with custom variants. Staff created the template and even exported a report with my requested dates.
The support is really very good and fast! Even with more complicated problems we could be helped! I would always wish for such support!
Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.
Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon.
Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer.
-Jeff
This app is a lifesaver! I use it to pull orders (and subsequently shipping addresses) to send to different suppliers. It wasn't too hard to figure out, but I got a little lost at one point and customer support was very fast and helpful at getting it resolved. Best app I've added to my Shopify store so far!
We use the professional suite of Xporter and this is the best and only app for us to really properly export every single order to our vendors via professional XML setup. Who ever needs this kind of solution, Xporter is the absolute right decision to go with.
And hey, seriously, I cannot think of any better support I've dealed with on any shopify app so far. This is high class! Thank you guys so much.