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Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.
Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon.
Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer.
-Jeff
Manny worked with me to understand our requirements and had good insights! Extremely helpful and knowledgeable.
Great app.
We use it to generate XML output to push orders to an SFTP for one of our stores.
Support has been great in first generating the XML report for the developers before me and then answering questions that I had about the set-up.
Very much recommended.
We needed some reports created and Jason Larose was able to get it done in a few hours. Great service from support!
Superbe application, très pratique !
Le SAV répond très rapidement si vous avez des questions :)
Merci !
The app works good and does what it should. The support is very engaged and helped me to built a special report!
this app allowed me to automate the export of orders after oberlo's sudden shutdown. and the customer service support it's great. they were friendly and very quick to solve my needs and questions on multiple ocassions. Jason is top notch
APP, che fa il suo dovere, con un supporto splendido, velocissime le risposte e relative soluzioni.
Ultimamente hanno anche aggiornato e reso più intuitiva l'interfaccia grafica, sono molto soddisfatto, grazie!
I've been using this app since 2014 - it's vital for my business. I haven't needed much help, but when I did, customer support responded quickly and was very helpful!
This application does exactly what we required to send out files in an XML format to a SFTP. Jason was the one to help also set up the particular file structures and guide me into what I will need to be changing in order to do so.
He is very professional and always able to help answer any questions! really recommend this app.
This has been a super helpful tool for us for doing automatic exports and the support team has been great and super responsive!
I got help with what I needed immediately. Within minutes of chatting with the live chat support, I had a spreadsheet that perfectly depicted the data I needed.
Great app! but the most important thing is the great support they offer. If you need an app for any kind of information about your business, this is the app you need. Thanks guys!
Great customer service and fast response times. The app has tons of options and provides a lot of services.
Xporter has been an essential app for us and has allowed us to quickly and effectively pass data within our tech stack. On top of that, I've received fantastic support any time I have needed it.
We use this app to export data to our ERP-system. To learn the basics is extremely easy - a few tests and you have simple reports with groups, filters etc. But the reason why I love this app is, because the support was very good and fast.
I've been using this app on 2 stores now for a few years and it is spectacular, but the best part about it is that support is always fast, complete, professional and never lets me down. great app, phenomenal support. thanks!
Brilliant app! We use it in various shops to export our orders. Even better is the support team behind the app. Very fast and always at your side when you have an issue. 5 stars!!
Not only does this app allows fully custom data exports of whatever you may need, but the support staff are fantastic and extremely helpful. They go above and beyond to help you get what you need. Personally, I've found that low-cost subscription services usually don't have very good support, but I was very pleasantly surprised that the gentleman that helped me with creating a template dedicated so much time to helping me do what I needed.
Support was available pretty much immediately and they help me to setup my first template. Highly recommended!
I find this app quite useful. We need to pull some specifically formatted reports from our Shopify admin in order to analyze our data properly. Xporter has made it possible to pull exactly the information we need, in a .xlsx format that we can then easily copy into our tools to generate the reports we need.
I also find their customer service team to be very responsive and helpful.
We use this app for customised report templates. There are endless possibilities with those templates and you can extract the data in any form you need. Their technical support team is very good in responding in timely manner and in providing solutions.
I Needed to export orders with custom variants. Staff created the template and even exported a report with my requested dates.
Very efficient and highly qualified customer service even for complex issues (addition of liquid code)
Thanks you !
Simple to use, unlimited templates, and you can create reports to tailor your needs. They also provide great support if you have any questions!
Everything works fine now :)
Thanks for your help. Had some trouble in the beginning but that is solved now.
Hello, I sincerely apologize that you had a poor experience. As discussed, the template we successfully created for you used fields from a third party app. After the template was built, the names of those fields were changed without updating the Xporter template. Our support attempted to explain the issue, not to make excuses. I am happy we were able to get you back up and running and hope that going forward you will have a better experience.
Does what it needs to do, and they provide great support if you have a problem or don't understand something.
The Xporter Data App is exactly what we need to have all of our month-end reports automatically showing up in our inbox!! Super helpful team with great customer service.
Took a while for to both of us to understand what the problem was and how to resolve it but job done and very appreciative to have the excellent support when needed.
This app has a crazy amount of possibilities and the dev is super easy to work with. I highly recommend!
First time using support. Had an issue with french symbols like accents not translating well to excel or open calculator. Alexander showed me a way to import in excel (instead of just opening it) and choosing the Unicode.. and I was able to use that same info on Open Calculator (office). They were very quick to help and all is right again.
App has been amazing, support has been even better. Love this app, love the quick response and ease of use. 5*
An exceptional good app for exporting data.
If you cant come up with the configuration yourself, the support will help you fast and well.
I can recommend this app to anyone who needs a data export for ...
Please continue doing such great work
This app is essential to our operations and the support is phenomenal. Any time we need help with something we email and it's done within a day. I would highly recommend this application for anyone needing to export their orders into specific formats. It's more than worth the money and the support staff will help you do exactly what you need it do to do.
What a GREAT app and support!, don’t hesitate to try it!!
Notifications by eShopAdmin and Xporter Data Export Tool are fantastic apps if you are looking to integrate Shopify with a warehouse.
Both app have different tools, so check with the support team and they will be able to help you.
I was looking for a SFTP/XML file for every order, capturing an specific number of fields from shipping, billing, payments information and some other specific requirements from the customer.
The support has been incredible in order to meet all the requirements. Samuel has been my POC and has been super helpful.
So glad I found this app!!! I had to match a previous order export from Big Commerce to Shopify in order to make my fulfillment house happy. Well Xporter Data did the trick and I could not be more pleased!!! When I had questions about how to add or modify fields they gladly set up a Skype call and walked me through it. HIGHLY RECOMMEND!!!
This is a powerful reporting tool, satisfying all of our needs. And the support is simply excellent: responsive, helpful and patient!
The app does exactly what it says, can export anything big or small. I've got 640k products and was able to export them in the way I wanted (was trying up to 100k at once and it was fine).
But also, you read the customer support is amazing and sort of think 'oh yeah, how good can it really be?' Well, it's out of this world. Imagine you're a 150 year old and you've just got an iPhone wondering what on earth it does and how to use it. I'm pretty sure Xporter support could get you to coding an app for it by the afternoon. Patient, knowledgable and go above and beyond.
This app has been extremely helpful with exporting all our order data. The support team has been exceptional helping me create the right templates. 10/10 would recommend!
Amazing support, the app can almost do what every you need and the team is very helpful.
The tool is a life saver... but the best of all is the service you get when installing this app!
I have just had the best experience with regards to a tricky report I wanted to generate.
A very special thank you to Danielle who not only resolved my problem efficiently and rapidly (all the while while having fun and being friendly) but went way beyond Xporter and advised me on the right app to install for my needs.
I cannot recommend this app and it's team enough. Thank you!
This is one of the best reporting softwares available on Shopify App Store.
The team (Adam Harrison in particular) helped in clearly setting up the report that we wanted and he helped customize the report in less than a few days and I am sure I could not have got a better report even using the available tools in Shopify Reports section.
The app is really helpful for Tax reporting and I really appreciate the team to have one of the best set of people to help customers navigate the reporting and for helping us setup so quickly.
Thank you!
Great customer service. I really like this company
Fantastic app. Xporter works flawlessly in sending data to our fulfillment center, and the customer service is excellent - Adam is very easy to contact and willing to help with config, setup, and everything else.
Highly recommend this plugin!
Amazing customer service from the set-up team. Adam helped us pull data in a spreadsheet that matched all of our distributor's specifications. No manual massaging of data necessary. PHEW.
Awesome tool! It is very easy to setup template and export data.
Xporter is made by someone really know how to write software. They understand the customer painful with Shopify. They made this tool so useful! Thanks god, I appreciate your work. +1
Customer Service Chat was very helpful and very patient with helping me export the data out of my shop for a project I was working on.
This app did its job flawlessly for 1.5 years.
The crew is super helpful and responsive. They even built us a custom exporter to integrate with our fulfillment vendor. Highly recommended.
Two thumbs up! Excellent report writer's solution to manage the different products for payments received online from customers. Highly recommend this app. Thank you!
Great. Customer service and function. I tried over 100 apps in shopify app store, Xporter customer service is the TOP 1. Every time I have issue, it will be done in half hour!
The people at support is very, very helpful, and the app is very powerful, if not intuitive some times, but I all the things I've tried are doable...