レビュー (371)

総合評価
5
評価レベルごとの件数
  • 評価の98%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2018年7月26日

This app is the answer to all of your problems, seriously. We spoke with 3 different Shopify Plus Live Support members to get a certain report and they were all unable to do to get us the information we needed and informed us to do it ourselves. They let us know we would need to pull about 60 different reports and combine them together. (we wasted almost a week during this process just to get that answer)

I wrote the Live Chat with Xporter and asked if this app would pull the report, in seconds Danielle responded "no problem, not only can Xporter do the report, we'll help you do it." Seriously, next level customer service and an app that can pull the large reports we need. 5/5 would recommend this app to anyone who actively pulls reports with large information. Danielle if you're reading this, you're a god-send.

Barbellapparel
アメリカ合衆国
アプリの使用期間:3年以上
編集日:2020年11月9日

When running weekly reports to analyze all aspects of our web orders the reports that have been specifically created for our needs have not only met our expectations but exceeded them. The support team and not only super responsive but completely helpful in all the questions I have thrown at them. Using Xporter has made our day to day, week to week and month to month business run much smoother.

Wonderstate Coffee
アメリカ合衆国
アプリの使用期間:3年以上
編集日:2020年1月17日

This app has really helped us with our Shopify order data - especially as we have a customized checkout & extracting that data has been difficult. The Support I received from Chris on the Modd team has been outstanding!

Roses Only
アメリカ合衆国
アプリの使用期間:3年以上
編集日:2017年7月31日

Perfect app for Shopify customers who need key reports Shopify does not provide. Customer reps were VERY responsive so don't be overwhelmed by the amount of data filter options. HIGHLY RECOMMENDED

Lizzyjames
アメリカ合衆国
アプリの使用期間:3年以上
2015年3月11日

This app is a lifesaver! I use it to pull orders (and subsequently shipping addresses) to send to different suppliers. It wasn't too hard to figure out, but I got a little lost at one point and customer support was very fast and helpful at getting it resolved. Best app I've added to my Shopify store so far!

Backpacker Depot
アメリカ合衆国
アプリの使用期間:約1ヶ月
2019年11月25日

Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.

SAVAGE, The Ultimate Apparel Company
アメリカ合衆国
アプリの使用期間:3年以上
Modd Apps Inc.が返信しました 2019年11月25日

Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon.

Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer.

-Jeff

2017年10月3日

Must have! Great, fast customer service.

Frattire
アメリカ合衆国
アプリの使用期間:3年以上
2016年11月25日

Absolutely amazing!
This app helps me generate reports any which way that I like. By date, country, fulfilled or not, product, and so much more. It is 100% customizable. I can use the Excel file (or CSV) to send to my supplier, or use reports for my own benefit.
It is simply incredible.

Add to that, their support is top notch. I was having trouble figuring out a report feature, and clicked on the Chat with Support button and BAM! I was connected immediately with someone who solved my problem in under two minutes. If they're not available to chat, they have e-mail support. Both ways are very professional, supportive, and helpful. As it should be.

The absolute highest recommendation. This app has made my business experience better!

Perfect Wonders
アメリカ合衆国
アプリの使用期間:3年以上
2020年8月28日

We have used this app since launching on Shopify and it has been wonderful. Staff has always been helpful and quick to respond with any questions we’ve had. Rarely any issues with the app.

KORA Organics
オーストラリア
アプリの使用期間:3年以上
2018年1月18日

Fantastic tool, been using for years to generate an export to feed into another system.

Great support as well!

Hotmilkuk
イギリス
アプリの使用期間:3年以上